If the mobile phone number reserved by China Merchants Bank needs to be modified, the modification method is as follows:

1. All-in-one card mobile phone number (M2): It can be modified through the professional version (ukey), the counter, and mobile banking. You can try the operation. The specific method is as follows:

(1) Log in to the professional version UK: You have applied for the professional version Ukey at the outlet. Log in to the professional version, click Settings in the upper right corner → Personal Information → Modify the mobile phone number, the modification will take effect immediately;

(2) Outlets and VTM (Visual Counter): Go to any counter or VTM with your account opening certificate to modify it. It cannot be done on behalf of you (you need to enter the verification code on your new mobile phone); if you are under 16 years old, your guardian can hold it in person or at VTM. VTM modification is not supported for minors’ identity documents, birth certificates and other custody relationship certification materials;

(3) Mobile banking: When you and others have reserved the same mobile phone number at China Merchants Bank, you can use your mobile phone to Bank modification. Enter "My→Basic Information Page→Reserved Information Management→Personal Mobile Phone Number", which requires system review and processing.

Warm reminder

① For the CMB bank card opened in Quanzhou, the mobile phone number cannot be maintained through self-service channels at the moment. You need to go to any CMB branch with your account opening certificate.

② To modify the mobile phone number at the Chengdu China Merchants Bank counter, you need to send a verification text message to the operator to verify the real-name authentication of the mobile phone number. If the mobile phone number is issued for a relative, the kinship relationship must be verified through a marriage certificate, household registration book, etc.

2. Professional version reserved phone number (M1): If the professional version is above 7.7.1, when you modify the reserved mobile phone number of the all-in-one card, the professional version reserved number will be automatically changed. If you modify the reserved phone number for the professional version separately, you need to bring your valid account opening certificate to any counter of China Merchants Bank (cannot handle on behalf of others).

Warm reminder

① This phone number is used for the professional version to obtain payment/transfer verification codes, certificate expiration and other SMS notifications. It does not support modification through self-service channels such as online banking. ?

②The M1 mobile phone number is the mobile phone number reserved for the professional version.

3. Reserve a mobile phone number for a credit card, which can be processed through the following three channels:

(1) Customer service hotline: You can call the credit card hotline and enter your ID number according to the voice prompts or Card number, query password, and then select 9→4 to enter manual service processing.

Warm reminder: The modification will take effect before 24:00 the next day.

(2) Palm Life: To query/modify the reserved mobile phone number of a credit card, you can go to My Palm Life→Avatar in the upper left corner→Credit Card Mobile Phone/Email.

(3) Professional version: After you log in to the professional version, click "Credit Card → Customer Management → Data Modification". You can query and modify your mobile phone number, and the modification will take effect immediately.

Warm reminder:

①The professional version only displays part of the mobile phone number;?

②If you have not applied for the professional version, you can call the credit card hotline to manually Modify or pass the Palm Life APP

(Response time: March 9, 2021, please refer to the official website of China Merchants Bank for the latest business changes)