Time flies so fast. A period of work has come to an end. Looking back on the work during this period, the theoretical knowledge and professional level have been greatly improved. Let us summarize it and record it in In the work summary. So, have you mastered the format of the work summary? The following is a sample collection work summary that I have collected for everyone. You are welcome to learn from and refer to it. I hope it will be helpful to everyone. Summary of collection work 1

Time flies like water. It has been almost a year since I worked as a collection clerk in June 20xx. During the year, under the careful care and guidance of my leaders and colleagues, and through my unremitting efforts, I have made great progress in all aspects.

I remember that during the interview, I didn’t even know what debt collection was or what the foreign party did. Therefore, after I was hired by the company, how to understand, understand and become familiar with the collection industry in which I was engaged became my top priority.

1. Theoretical study gave me a preliminary understanding of the collection industry

Credit card collectors are affiliated with the credit control department and are mainly responsible for reminding and collecting overdue debts. Generally speaking, there are several levels (front-end, mid-end, and back-end) according to the time of arrears for which they are responsible, and the wages are also different accordingly. It is required to be responsive, have a certain psychological endurance, and be able to work under pressure. Some requirements require strong English conversation skills. My daily work is mainly to make phone calls to remind and urge payment according to the list of debtors displayed in the database.

2. Persistence in ideological and political study has continuously improved my ideological and theoretical literacy

I have always insisted on studying various financial laws and regulations, and actively participated in various activities organized by the unit. Political learning activities. Through continuous learning, I have further improved my ideological and theoretical qualities, and firmly established my outlook on life and values ??of serving the people wholeheartedly.

This year can be said to be a year of change in terms of work and business. For me personally, I have indeed experienced some storms of thought, large and small:

(1) The changes in the installment repayment rules at the end of March have caused a rapid increase in business difficulty and greatly increased work intensity;

(2) In July and August, some front-row collectors will be transferred to the middle row for support;

(3) As well as recent issues such as excellent recording and transfer agent ratings;

( 4) More importantly, I was promoted from an ordinary employee to a supervisor, and my work focus changed. During this period, I experienced a period of mental struggle.

As an excellent collection employee, I only need to complete my job with quality and quantity, achieve zero complaints and zero quality inspections, and make new progress every day; when I was promoted to a teaching cadre, While doing excellent collection work, you must also take on the responsibility of teaching, imparting your skills, work experience, and communication know-how to your colleagues without reservation, and becoming an influence in the team to drive others to grow together! Summary of collection work 2

It has been half a year since I joined the company. I have grown from a rookie collector to an experienced collector. I have handled hundreds of cases, understood hundreds of cases, and analyzed hundreds of cases. Debtors, I discovered that collection work is also a science, a college science that tests me on how to distinguish between truth and lies, how to choose to go with the trend or against it, how to deal with facts and sophistry, and how to defeat myself and my enemies. What you did well and what you didn't do well are things of the past. What's important is how to develop your strengths and improve your shortcomings in the coming year to meet greater challenges in the future. Now I will report the past work to the leader, hoping that the leader will criticize and correct me.

1. Performance summary.

From July 20xx to December 20xx, the total recovery amount was 466,254.5 yuan, creating a commission of 62,059.5 yuan for the company and creating performance of 62,059.5 yuan for the department. 7=43,441.65 yuan. I am very dissatisfied with this report card and feel ashamed of the trust and cultivation given by the company leaders.

2. Work summary.

At work, we often encounter debtors who say they must pay immediately. Most of these people cannot pay within three days. There are two types of reasons. One is: forgetting to pay; The accountant forgot to pay, the boss did not sign, etc.; the other type is being careless and looking for excuses. When dealing with this kind of relatively friendly debtor, don't worry about getting angry first. The next thing to do is to ask why the payment was not made in time and understand the general situation of the company. Who is the payer? Is there any money in the company's account? Can wages be paid normally? Does the leader know about the debt situation? Who is the top leader responsible for payments? After understanding these situations, ask for the leader’s contact number, preferably a mobile phone and email address. By the way, please verify your address and industrial and commercial registration information.

The next step is to go directly to the top leader for payment. It is a waste of time to find anyone else. As the saying goes, "The king of hell is easy to meet, but the devil is difficult to deal with." During the collection process, we often encounter devils. The sales department (purchasing department) has to go to the finance department to push the payment; the finance department also said that the process has not reached them yet. Ask the sales department to go through the process and then contact them. There is another thing that needs to be mentioned, and that is the front desk. This indispensable role of the front desk must not be offended. She has no say in the company's system, but she is the most well-informed in the company. Which one The front desk knows best who is in charge of the department and who should be contacted, including their phone numbers. We call people like this at the front desk "sheep". They are generally easy to deal with. You can just talk to whoever is responsible. When we encounter some powerful people, they can use various excuses to block us, and we cannot verify the true situation. At this time, we need to know the interests and harms, teach them with ethics, and intimidate them with interests. We call these people "foxes" . The sales department and the finance department are two departments that are side by side. They are more or less at odds with each other. At least they will not have as deep a friendly relationship as a happy family. To deal with them, a counter-intuitive plan is enough. Attack the sales department. Just give the finance department a piece of candy and you'll find the final BOSS right away.

When talking to a leader, you must maintain the most basic attitude of respect. No matter what, you are still a leader, and you must be outstanding. When you encounter leaders who act decisively and have a far-sighted vision, you can usually solve payment problems smoothly. We call these people "Eagles". When encountering a leader who is nice but doesn't solve problems, if he won't take the hard way, we can achieve the goal through other ways, such as asking his customers to notify him of the debt. We call this type of person "donkey". Most of the companies with "donkey" leaders are not large in scale, their operating conditions are not very good, and their repayment ability is greatly reduced.

In this new year of xx, I will continue to learn, be proactive, continuously improve my business capabilities, and continuously expand industry knowledge to reach the peak of collection. On the one hand, it is to improve telephone collection capabilities through case analysis, repeated scrutiny of the debtor's psychology, listening to collection recordings, simulated conversations, etc. to improve one's own level. On the other hand, it is to improve the letter collection ability. By studying the letter collection tutorial of the collection master, the letter writing training at work is based on writing more, reading more, and referring to more, so as to write your own style. Only by creating benefits for the company can you create benefits for yourself. I also wish the company success in its business and make a lot of money in 20xx!