Ping An Bank Customer Service and Complaint Channels
1, customer service phone number
Service and complaint hotline: 955 1 1 ext. 3, 9551ext. 2 (credit card)
Overseas service and complaint hotlines: +86-955 1 1,+86-755-9551,+86-755-295955 165438 (credit card).
1. Credit card service and complaint hotline: 955 1 1 ext. 3 (overseas hotline:+86-755-9551/)
Vip service and complaint hotline: 40088955 1 1 (overseas hotline: +86-2 1-388249 10)
2. Official website
E-mail for reporting letters and visits :xfjb@pingan.com.cn
4. Mail address
Complaint address of the Head Office: No.5047, Shennan East Road, Shenzhen, Guangdong, China (zip code: 5 1800 1).
5. Bank client, WeChat official account
Bank customers: Ping An Pocket Bank and Ping An Digital Pocket.
Ping An Bank WeChat official account: pingan_bank
The whole process of complaint handling of Ping An Bank
1. The consumer complains through the complaint channel published by Ping An Bank.
2. After receiving the complaint, the complaint handling channel management unit shall promptly forward it to the relevant complaint handling unit.
3. The Complaints Handling Unit investigates and verifies complaints.
4. The complaint handling unit shall make a handling decision within 15 days and inform the complainant. For complex complaints, it can be extended to 30 days to make a handling decision and inform the complainant, and the longest handling period shall not exceed 60 days.
5. If the complainant disagrees with the complaint handling result, he may apply to the superior unit of the complaint handling unit for verification within 30 days from the date of receiving the handling decision. If there is any objection to the verification decision, you can apply for verification to the superior unit of the complaint handling unit step by step.
6, verification units at all levels should make a verification decision within 30 days from the date of receiving the verification application materials, and inform the complainant.
7. If the complainant is dissatisfied with the result of complaint handling and refuses to accept it, the complaint handling unit may inform the complainant to apply for mediation to the financial consumption dispute mediation organization, or settle the dispute through arbitration.