If you use the credit card points of China Everbright Bank to redeem gifts, you can log on to the credit card website of the bank and check the order service on relevant pages for details. If you encounter quality problems or breakage when redeeming credit card points for gifts, you can directly call our customer service hotline: 4000 106660 to apply for a refund.

After your application is submitted, the bank will handle it for you within 1-3 working days, and then if this application is passed, you will receive a new gift within 15-30 days (if it is a replacement).