1. Log in to CITIC Credit Card Online Banking to submit a gift application. The operation process is as follows:
(1) Register online banking and sign a contract;
(2) Click to enter the online mall of CITIC Bank;
(3) Choose your favorite integral gift;
(4) adding exchange baskets;
(5) Apply for exchange and fill in the order;
(6) Submit the order and confirm the exchange.
2. Call the 24-hour customer service number of China CITIC Bank: press "1" first, then press "0", enter the card number or certificate number according to the voice prompt, connect with the customer service specialist, and submit the order to confirm the exchange.
Rules for redemption of credit card points of CITIC Bank:
1. The redemption of points and gifts can only be proposed by the main cardholder. Different CITIC credit card points under the same cardholder's name can be redeemed in combination, and the system will deduct the points according to the card order provided by the cardholder. Points under the names of different cardholders cannot be merged.
2. Cardholders can use "points" or "points+paid amount" to exchange gifts. If the customer chooses "points+paid amount", they can only use the CITIC credit card submitted by the cardholder at the time of application. When the credit card limit is insufficient, the system will automatically cancel the redemption application.
3. Cardholders can only apply for annual fee exchange for the main card or supplementary card under their own name, but not for other cards. Annual fee exchange is limited to one application per card per year. Moreover, the annual fee exchange cycle starts from the annual fee of the following year after the annual fee of the first year is generated, and the annual fee of the first year cannot be redeemed by points. Please apply to the card center for points exchange after the annual fee bill is generated.
4. Please refer to and abide by the terms and conditions of service published by the airline for cardholders to use air miles/flying points.
5. Once all exchange applications are accepted, they cannot be cancelled or changed. The required redemption points will be deducted from the designated account. Related exchange transactions will be listed in the next report.
6. The gift delivery address will default to the cardholder's statement address. If you need to change the billing address, please call the customer service hotline to change the billing address before submitting the redemption application.
7. If the gift delivery fails due to the cardholder's personal reasons, such as incorrect communication method, incorrect delivery address, overdue collection, etc. If the cardholder requests re-delivery within 90 days after submitting the order, the card center can charge a second delivery fee, and the specific charging standard is charged according to the standards of domestic post offices or courier companies. If it exceeds 90 days, the order will be cancelled and the deducted redemption points will be returned to the cardholder's account. If you need to exchange again, you need to resubmit the application.
8, the number of gifts is limited, first come, first served. At the same time, the Card Center reserves the right to replace the exchanged products with products of the same value. Except for quality problems, all gifts shall not be returned, returned, refunded or exchanged for cash.
9. The promotional materials such as gift pictures, gift promotion leaflets and brochures listed in credit card online banking are for reference only, subject to the real thing. The additional parts listed in the picture are for decoration and do not constitute a part of the gift.
10, the customer should check the integrity of the gift when signing, and refuse to sign if there are quality defects. Complaints about gift quality should be made within 2 weeks after receiving the gift, and those that exceed the time limit will not be returned. If there are quality or after-sales service problems in the exchanged gifts, the supplier who provides the gifts or services is responsible for handling and solving them. The card center is only responsible for assisting cardholders to get in touch with suppliers.