Contact Ping An Bank’s telephone customer service to confirm that the credit card has been successfully paid to Amazon, but Amazon’s email reply stated that the payment failed.

Please give a clear answer first:

Don’t worry too much about this situation. First check the payment time to see if it exceeds 1 working day. After that, contact Amazon again to confirm the payment situation. , if it still shows failure, the solution is as follows:

Solution:

Contact Ping An Bank Credit Card Customer Service to confirm the nature of the transaction, whether it is credited to the account, or pre-authorized

Confirm It is pre-authorized and needs to wait for the merchant to confirm the payment before it can be displayed in the bill. There is no need to repay at this time

If it has been credited and there is no refund, it will remain in the order status of the merchant's payment and inform customer service to apply for a dispute. Transaction, that is to say, if you have questions about this transaction, you need to contact the bank to confirm the payment situation

Don’t worry about this situation, it will definitely be solved, I hope it can help you

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