What should I do if my Everbright Bank credit card is stolen?

If you encounter an Everbright credit card being stolen or stolen, the first thing to do is to call Everbright Bank immediately to report the loss. If a loss occurs, users who have applied for the lost card protection service can apply for compensation. Specifically, The process is as follows:

The first step: the cardholder discovers that the credit card is lost or stolen;

The second step: Call Everbright Bank customer service hotline: 4001-000000 or 4007-888888 to apply for a loss report , you need to pay a loss report fee;

Step 3: Check whether there are fraudulent transactions;

Step 4: If there are indeed fraudulent transactions, you need to fill out the "Lost Card Protection Application" Form" and prepare claim information;

Step 5: Express the information to the bank's credit card center;

Step 6: Wait for the bank's processing results. If the bank verifies that there are no fraudulent transactions, a new card will be issued.

Everbright Credit Card Replacement Process

After losing your Everbright Credit Card, you can call to report the loss first to ensure the safety of the account funds. Then go to the bank business hall and fill out the loss report application form. After the loss report is successful, take it and keep it properly. The report of loss will not officially take effect until seven days later. You can go to the bank with your ID card to apply for card replacement. There is a cost of ten yuan to apply for a new credit card. To check the progress, you can go to the dedicated page for checking the progress of China Everbright Bank's credit card application. According to the page prompts, first select the type of certificate you used when applying for the credit card, and then enter your name and the certificate number corresponding to the certificate to check.

China Everbright Bank (CHINAEVERBRIGHTBANK, Everbright Bank) was established in August 1992. It is a national joint-stock commercial bank approved by the State Council and approved by the People's Bank of China. It is headquartered in Beijing. China Everbright Bank was listed on the Shanghai Stock Exchange in August 2010 and on the Hong Kong Stock Exchange in December 2013.

As of the end of June 2021, China Everbright Bank has established 1,299 branches in the country, achieving full coverage of the domestic provincial administrative regional service network. The institutional outlets radiate to 149 economic center cities across the country. In 2021 In the "Top 1000 Global Banks" list, China Everbright Bank ranks 32nd, and in the 2021 "Ranking of the Top 500 Global Bank Brand Values", it ranks 25th. . Accelerating its international layout, the Hong Kong Branch, Seoul Branch, China Everbright International, China Everbright Europe and Luxembourg branches have been opened and operated one after another. The Sydney branch has applied for the establishment, and its social responsibility has become increasingly evident. It has continued to support the "Mother's Water Cellar" charity activity for many years, which has created a greater impact in society. Great influence; China Everbright Bank ranked 49th in the "Ranking of the World's 1,000 Largest Banks" released by the British "Banker" magazine in 2017; in the "Ranking of the World's 1,000 Largest Banks" released by the British "Banker" magazine in 2018 Ranked 39th in the "Bank Rankings", an increase of 10 places compared with 2017. On December 18, 2019, it was selected into the People's Daily's "China Brand Development Index" 100 list, ranking 73rd. In March 2020, it was selected as the 184th among the top 500 global brands in 2020. In April 2020, the Ministry of Finance approved Everbright Group to issue additional shares to Central Huijin Investment Co., Ltd., and Huijin transferred its 10.251 billion A shares of the company to Everbright Group.

China Everbright Bank Credit Card has launched credit card mobile banking on the Android platform. Regardless of whether you are already a user of China Everbright Bank Credit Card, you can enjoy mobile credit card banking services anytime, anywhere, such as credit card statement inquiries and merchant discounts. For information inquiry, credit card application, etc., the simple and smooth interface design provides you with the best experience in using credit card financial software.

1. Convenient activation method You can enjoy more credit card services after registering through the Everbright Credit Card mobile client.

2. Multiple security technology Everbright Mobile Banking adopts multiple authentication methods such as login timeout protection, login password, and multiple incorrect password entry locks.

How to report the loss and reissue an Everbright Bank credit card

The method of reporting the loss of a credit card is as follows:

1. Report the loss at the bank counter: Bring your ID card to the branch of the issuing bank, Perform queue loss reporting processing.

(Note: You need to enter your ID card number);

2. Online banking loss report: If the credit card has opened online banking, log in directly to the online banking to report the loss;

3. If the credit card is bound Third-party payment platforms (such as Alipay, WeChat, etc.) can unbind these when lost;

4. Report loss by phone: Dial the phone number on the back of the credit card and follow the voice prompts to report the loss.

If your credit card is stolen, please inform the card issuing bank in time, check the location where the card was swiped, then call the police and wait for the next step. Pay attention to protecting personal information.

In short, take good care of your personal credit card. If your credit card is lost, you can temporarily lock the card and report the loss. After confirming the loss, you can formally report the loss and apply for a replacement credit card (Note: Generally, a relatively high fee will be charged for reporting a loss. ).

What should I do if I lose my Everbright credit card?

(1) Report loss. \Call the Everbright Credit Card Customer Service Center to explain the situation. If you plan to use this card in the future, apply for a loss report.\The handling fee for reporting a loss is RMB 50. After the loss report takes effect, Everbright will be responsible for any financial losses on your card. China Everbright Bank will promptly issue a new card and send it to you. \Please call China Everbright Bank's 7X24-hour global service hotline 4007-888-888 immediately to handle the loss report procedure. Your loss report will take effect immediately after it is confirmed by China Everbright Bank. All economic losses incurred due to the use of your credit card after the loss report becomes effective will be borne by China Everbright The bank bears it. The handling fee for reporting a loss is RMB 50. \After the loss report becomes effective, China Everbright Bank will issue a new card to you and send it to you. The postage will be deducted from your card. Please note this. \(2) Log out. \If you no longer want to use your Everbright Credit Card, you can call China Everbright Bank's 7X24-hour global service hotline 4007-888-888 to cancel it. \Whether it is reported as lost or canceled, if you accidentally lose your Everbright credit card or it is stolen, please call China Everbright Bank’s 7X24-hour global service hotline 4007-888-888 to solve the problem as soon as possible, otherwise it will cause The financial consequences will be borne by you.

That’s it for the introduction of how to report the loss of Everbright credit card.