If the Industrial Bank's credit card password is forgotten or stolen, the cardholder can use the reserved fixed telephone or mobile phone to call the Industrial Bank's 24-hour customer service hotline to modify the Industrial Bank's credit card password.

If you are a customer who uses an ID card to apply for a credit card, you can change the password through customer service phone. If you don't use your ID card, you can change the password of Industrial Bank's credit card by transferring money manually and being prompted by the bank customer service staff when setting the password for the first time.

Cardholders can also change their credit card passwords through the ATM of Industrial Bank, outlets or online banking of Industrial Bank. Of course, if you use your ID card, you can also call the bank customer service at any time and modify the Industrial Bank credit card password according to the voice prompts.