Method 1: Cancellation via telephone customer service: You can cancel one of your credit cards by calling CITIC Bank’s 24-hour customer service hotline 95558. When canceling, the general staff will ask about the reason for cancellation, as well as personal information and account information. Once your information is confirmed, they will help cancel the card. Method 2: Cancellation at a bank outlet: You can also bring your valid ID and the credit card to be canceled to a CITIC Bank outlet and apply at the counter. There will be dedicated bank staff to serve you. If you have more questions, you can also consult bank staff. When canceling a CITIC Bank credit card, please pay attention to the following points:

1. There must be no arrears and overpayments in the account when canceling the card. In order to ensure the safety of your account, when canceling the card over the phone, The card must be with you. 2. If your CITIC Bank credit card is lost, you can only cancel the card at the branch counter.

3. If you want to know whether the credit card cancellation is successful, you can call the bank's credit card customer service to inquire about 45 days after applying for cancellation, or you can directly swipe the card for testing. After the card balance is paid off, regular and gold cards can be canceled through online customer service. For platinum cards, you can only contact the platinum card customer service hotline and transfer to manual service for cancellation (special cards such as Easy Card need to be canceled at the counter). As a reminder, before canceling a CITIC credit card, you must make sure that there is no outstanding balance on the card, and there must be no hidden outstanding annual fees, otherwise the overdue credit card will affect your personal credit. In addition, the magnetic stripe of the canceled credit card should be cut to prevent it from being stolen by others. The way to insure the cardholder is to report the loss first and then cancel it, because the credit card regulations of many banks stipulate that the cardholder shall bear the losses caused after the credit card is lost and before the loss is reported. The losses caused after the loss report takes effect shall not be borne by the cardholder. bear. If the cardholder does not want to pay the loss reporting fee and wants to cancel the credit card directly, he should also pay attention to the following three issues. First, confirm whether the account will be closed after 46 days. Credit card cancellation is usually handled through telephone banking, but it is not possible to cancel the card successfully immediately through telephone banking. Cardholders generally need to call the bank promptly 46 days after canceling the card to confirm whether the account has been cancelled, to prevent the bank from successfully canceling the card due to some reasons and the cardholder thinking that the card cancellation was successful, causing unnecessary trouble in the future.