Bank's advanced deeds material 1

xx, female, born in December 1969, started working in 1986, has a junior high school education, and is currently a depositor at xx Credit Union of xx United Cooperative.

When the calendar is torn off page by page until only the last page is left, a year passes by unconsciously and quietly. During this year, she used her computer keyboard to paint a sky filled with glowing lights. She held on to her perseverance and reaped a joy; she kept accounts, settled accounts, made subpoenas, and wrote account books every day, although she did not have illustrious achievements or earth-shattering achievements. career, but she worked hard and was loyal to her duties. She made extraordinary achievements in ordinary work and was recognized by the people. She is xx, the comprehensive teller of xx branch of xx Credit Union.

Among the three business outlets of xx Credit Union, xx branch has the largest deposits and the largest business volume. The daily business volume reaches an average of more than 200 transactions and receives more than 200 customers, especially There are a lot of small notes and residual coins. Therefore, the requirements for tellers are also very high. They must have high professional level, proficient operation, and good service attitude. XX takes customer requirements as its own responsibility and customer satisfaction as the standard. , welcoming and delivering customers who come to handle business every day. In the past year, she has handled nearly 30,000 transactions without any errors and zero customer complaints.

Savings are the foundation of a society. In XX, the XX branch where XX is located worked closely around the focus of deposit establishment and won customers with high-quality and civilized counter services. Gong Jinlan, the cashier of xx Brick and Tile Factory, originally deposited part of the working capital in the Agricultural Bank of China, part in the post office, and only a small part in the credit union. After several visits to the credit union to do business, he was moved by xx's service. Not only did he deposit the original working capital three times. The 500,000 yuan working capital deposited in the Agricultural Bank of China and the Post Office was all transferred to the credit union, and her relatives and friends were also mobilized to make deposits at the credit union. So far, she has introduced more than xx customers to the credit union for deposits, and they have deposited xx million yuan. . Through the joint efforts of all employees, the deposits of xx branch have increased by nearly xx million yuan compared with the beginning of the year. xx personal savings have exceeded xx million yuan in their spare time, and they have successfully completed the deposit tasks assigned by superiors.

In his usual work, xx also focuses on his own job and devotes himself to studying business skills. After the comprehensive business system of rural credit cooperatives in xx Province was launched, its service functions have been enhanced almost every day, the service types have changed with each passing day, and the service scope has become wider and wider. In order to continuously meet the service needs of customers, the requirements for tellers' operational abilities are also constantly improving. In order to provide customers with more comprehensive and high-quality services, xx carefully and diligently studies the operating knowledge of the comprehensive business system, and humbly handles operations that he does not know how to do. Learn from the techies until you get it figured out.

xx has a mantra: "Be kind to others, and be kind to yourself." In her busy work, she insists on "service with a smile", treats customers kindly, and patiently and meticulously answers questions raised by customers. It is precisely because of her daily efforts that she has been recognized by customers and approved by colleagues in the unit. In this selection and recommendation activity, everyone unanimously recognized her as an outstanding teller. Materials on advanced deeds of the bank 2

Born in XX, she is a member of the Communist Party of China. This comrade is just like her name, like the sweet-scented osmanthus in August, sending people to the battlefield. Array of fragrance. At work, I always have a sweet smile and receive every customer with a warm attitude, making customers truly feel at home.

1. Growing rapidly and standing out

In 2XXX, in 8, Comrade entered the big family of CCB Datong Branch as an ordinary teller. For her, everything here was full of excitement. Unknown, as a new member, she has made it clear what she wants to do and what she should do by understanding and familiarizing herself with the work environment. She used her spare time to continuously enrich her professional knowledge and use her talents. It didn't take long for her to transform from a new member who knew nothing to being proficient in all banking processes, from deposits and withdrawals to transfers. From credit card processing to online banking processing, she can complete it independently and handle it with ease. Later, Zhang Guixiu was assigned to the position of business consultant. In order to familiarize herself with the work process of the new position as soon as possible, Zhang Guixiu read the bank's business information day and night, mastered the bank's electronic banking products, various funds and insurance, and was familiar with CCB's financial products. , and make detailed records of what you don’t understand, and ask experienced colleagues around you for advice after work.

2. Improve skills and do a good job

When I work as an ordinary teller, my first words when meeting customers are always: "Hello! What business do I need to handle?" For example, when it comes to customer deposits, she can always ask the customer for their deposit amount first, and then count it with a money counting machine. To ensure that the amount is correct, she will count it herself, and will tell the other party if the amount is incorrect. I remember one time, a customer came to make a deposit. He told her that her deposit was 20,000 yuan, but when she counted it with a money counter, it was only 19,800 yuan. In order to ensure that the data was correct, she counted it several times and it was still the same amount. When she told the customer this situation, the customer became angry: "What kind of bank is this? The 20,000 yuan I withdrew from another bank just at noon was reduced by 200 yuan from yours." Faced with this situation, he still said calmly: "I can understand your mood. Please think about it patiently. If you really don't believe us, we can ask the security guard to adjust the surveillance for you." At this time, A customer received a call. After hanging up the phone, the customer said embarrassedly, "Sister, I'm so sorry. My lover took 200 yuan from here at noon. I forgot to tell me. I was really embarrassed just now." . I just smiled and said: "It's okay, just clear up the misunderstanding." It is such a seemingly ordinary example, but it has established a beautiful image of CCB in people's hearts.

3. Dedication, service position

Bank counter work will come into contact with people of all ages and all walks of life every day. Every day, you will face a large number of customers. If you don’t pay attention, every detail Omissions will affect the company's reputation, image and prestige among the masses, and she has a deep understanding of this. In daily work, we strictly abide by the company's management regulations, use civilized language, standardize service attitudes, carry forward the work style of elegant conversation, dignified and generous manners, explain carefully, patiently, and sincerely to warm people's hearts, and spread the good news of CCB to the outside world at all times. service image. One thing she often says is: "As an employee of China Construction Bank, you must be dedicated to your work." This seemingly ordinary statement highlights her noble sentiments. I remember one time when I was depositing a large amount of money for a client, my colleague saw the sweat on her face and asked her to help her temporarily and let her take a rest. But she shook her head persistently, then took out two aspirins from her bag and put them away. He said in his mouth: "It's okay, it's okay. This little problem is nothing. The bank's affairs are the most important." He took two aspirin and insisted on finishing the work. As a result, he went to the hospital for three days of fluid infusion because of the delay in treatment. , the disease was cured.

Four or five years, describing the sincerity of CCB people

In the past five years, from bank teller to business consultant, she has been able to treat people with sincerity and work diligently. , work hard, be strict with self-discipline, perform work responsibilities conscientiously, always maintain strong enthusiasm for work, strive to strengthen self-construction, and continuously improve service quality and service efficiency. When handling bank insurance business, it is inevitable that customers will become emotional, angry, or even curse. She always kept calm at this time. She believed that the customer was not targeting her, but just used the customer service staff as a target for venting. Because you understand your customers, you can truly care for and help them.

When facing customer responsibilities, she always listens quietly and patiently first, because she knows that "listening" can best reflect the concern and respect for customers, and is also the best way to penetrate into the hearts of customers. When customers vent their grievances and dissatisfaction, and gradually release the anger in their hearts, they will hope to receive sympathy, understanding, respect and attention. At this time, they will cast a concerned look, give the customer a glass of boiled water, and hand over a cup of water. A tissue. It is this simple emotional exchange that expresses infinite sincerity, warmth, understanding and respect. When a customer is concerned about solving a problem, he or she will sincerely tell the customer: "Let me see how I can help you, I'd be happy to help you solve the problem!" Upon hearing such warm words, the customer will naturally feel relieved and reduce their hostility. , and even form a sense of dependence.

5. Focus on your own job and strive to achieve first-class performance.

Insist on being based on the position, working hard, being dedicated to the job, taking doing the job well as the only way to realize one's own social value, and letting ideals and beliefs shine in the job. In daily work, actively improve your ability to perform your duties, regard dedication to your position as a matter of course, and do your job diligently. Understand yourself correctly at work, treat others sincerely, take work seriously, and treat management fairly.

In order to do a good job in bank business, Zhang Guixiu also used her free time to go to merchants to handle POS machines. In 20XX, Zhang Guixiu took the E terminal out to apply for more than 1,000 student financial aid cards for seven schools, and at the same time applied for more than 500 credit cards for teachers; in 20XX, Zhang Guixiu went to the China Railway Bureau to apply for the Dragon Card project for workers despite the rough roads, and helped them open online Banking and mobile banking have achieved the first place in the province in transaction volume of e-mobile terminals. "There is no best, only better". Service must not only be conscious, but also technical. We will continue to provide good service by "taking a calm mind as a normal thing" and bring the service concept of "building a bank brand with the best service" to our customers. We win customer satisfaction with our sincere service, sincere smile, and rigorous work attitude, and have been awarded many honorable titles such as "Provincial Advanced Individual", "Marketing Expert", and "Job Expert". Materials on advanced bank deeds 3

Among the female employees of Dazhu Agricultural Bank of China, there is a self-taught rookie who stands out. She is the national "Youth Job Expert" and has been commended as "Youth Job Expert" by provincial and municipal branches many times. "Expert", "Advanced Individual Who Meets the Qualified Talents", "Advanced Individual Who Loves and Dedicates His Work", the first Top Ten Female Outstanding Women in Dazhu County, and Comrade Wang Yan, associate accountant of the Sales Department. Since Comrade Wang Yan joined the workforce in 1994, she has worked in the office, capital operations department, planning and accounting department, sales department and other departments of Dazhu Agricultural Bank of China. Although she has worked in many work departments, no matter which job she is in, she always Work down-to-earth and diligently, constantly enrich your business knowledge, improve your business skills, and strive to become a new female employee of the Agricultural Bank of China with "self-esteem, confidence, self-reliance, and self-improvement" in the new era.

Market competition and job competition have brought pressure to female employees of Agricultural Bank of China, and also provided opportunities for female employees to develop to a higher cultural level. Wang Yan actively responded to the call of the Women's Working Committee to improve her own cultural quality, actively participated in the activities of "self-taught talents, job-based talents, and self-achievement" for female employees, and incorporated improving her cultural quality into the planning of the activities. In accordance with the principle of "what is missing, make up for it", she strictly demands herself, improves her theoretical level during study, and accumulates practical experience in practice. With a progressive mentality of pursuing innovation, change and learning, in XX, Comrade Wang Yan stepped from a college student to an undergraduate, was promoted from an economist to an assistant economist, and experienced in standardized service work Strengthen, Mandarin level reaches ordinary level 2, and abacus technology reaches ordinary level 3. "The edge of a sword comes from sharpening, and the fragrance of plum blossoms comes from the bitter cold." In the "Talent Reaching Standards" activity, the most admirable thing is that with her perseverance and hard-working spirit, through hard training, she has won every national and international competition. She has achieved excellent results in major business competitions across the province and the city, demonstrating her style of the times of "fighting for the first place and bringing glory to female employees".

Silent dedication has accumulated the source of success

Since joining the workforce, she started from typing, step by step, bit by bit, paying close attention to practicing basic skills. With perseverance and hard work, from the office to the capital operation department, to the financial accounting department, and then to the sales department, she studied seriously, practiced hard, and worked hard and diligently in every new position. , truly accomplished what we do, love what we do, excel in what we do, and excel in what we do. These efforts have developed her solid basic skills and her never-say-die personality.

As the saying goes: "Gold always shines." In June XX, in order to welcome the business technology competition of provincial and municipal branches, Dazhu Branch established a business technology competition training team to select "seeds" among the whole bank. Comrade Wang Yan was "discerning gold" by the branch leaders and was selected as an exception. The training team of the county branch enabled her, a thousand-mile horse, to finally be able to fly a thousand miles, giving full play to the energy she had accumulated in daily life.

Excellent skills have been developed through hard training

Comrade Wang Yan likes to be a member of the training team. Being selected into the training team is certainly a display of strength, but he has never been a member of the training team. She has never worked in the front line of business, has not participated in business skills training, and has not participated in large-scale business technology competitions. As for the "Personal All-Around" competition she is going to participate in, apart from a little knowledge of computer accounting, she does not know anything else. She has rarely been involved in the three projects of interest recording in domestic and foreign currencies and certificated treasury bonds, and counting banknotes with a single finger. At this time, the encouragement from her leaders, the help from her comrades, and the support from her relatives made her determined to learn from the most basic things.

During the training process, she sometimes has to practice dozens, hundreds, or even thousands of times. Hard work and skillful work are the basis for her good results.

In her daily work and arduous training, she gradually figured out that using her left hand to type keys can save computerized time and improve work efficiency. It is required to complete no less than 20 questions quickly and well within 20 minutes. Wang Yan gradually requires herself to read questions quickly, write quickly, and calculate quickly, and finally achieve a harmonious and perfect unity of the three. In order to practice counting money with one finger, her hands were worn out for dozens of days, and her hands hurt when they came into contact with the counting paper, but she still did not relax. The old calluses went away and new ones appeared again. She was finally able to count 1,900 bills with just one finger within the specified time. She was very happy. This result seemed like a piece of cake to professional players, but to her, it was a piece of cake. How difficult it is!

She experienced the joys and sorrows of life by abandoning her family and children

If you do a job, you must love it. If you lose your love for your job, you will lose the motivation and source of work. She deeply She deeply loves the Agricultural Bank of China and her family. When there is a conflict between work and family, she resolutely leaves her "small family" to take care of "everyone". Her husband works in a remote district and township, and she is solely responsible for taking care of the children and all housework. When she received the notice of the training camp, her child was a toddler. Faced with this dilemma, she had no choice but to entrust her child completely to the care of her elderly parents with tears in her eyes. In order to repay the care of her relatives and the care of her leaders, she turned all her usual love for work and her guilt for her family and children into motivation for the competition, and devoted all her body and mind to training and competition. After more than a month of hard training, in XX, she participated in the business technology competition organized by the Dazhou Branch and passed all the tests. She won the first place in the computer accounting project, the third place in the single-finger banknote counting event and the personal all-around place. A good result for one.

Feeling the true meaning of life in glory

After being selected into the city branch training team to participate in the provincial business technology competition, he knew that the competition field is like a battlefield, and the competition is face-to-face competition. It is impossible to achieve better results with excellent skills. She demanded herself more strictly and trained assiduously. She defeated all the heroes in the province's first business technology competition in XX and won the first place in the local and foreign currency and certificate-type treasury bond interest calculation projects, the fifth place in the computer accounting project and the first place in the personal all-around. With good results, he has become the brightest "new star" in the business skills team of the Agricultural Bank of China in the province.

“Struggle is endless.” When she was selected into the training team of the provincial branch, facing the competition of 15 outstanding players selected from various cities and regions, she knew that the competition was cruel, just as Sail against the current, and if you don't advance, you will retreat. Only by constantly improving your business skills can you hope to truly participate in the next stage of training and represent the provincial branch in the Agricultural Bank of China competition. For this reason, she secretly made up her mind to live up to the expectations of Dazhou Agricultural Bank of China and Dazhu Agricultural Bank of China. She worked hard and trained hard. After mastering some new skills and methods, her results also made great strides, which finally made her stay and become one of the contestants in Beijing.

In this way, Wang Yan felt that she had a heavy responsibility. After all, they represented the strength of the 30,000 Agricultural Bank of China employees in Sichuan Province. She secretly warned herself: she must train well and win glory for all female employees of the bank. Strive for good results in the competition and never let down the ardent expectations of leaders and comrades. For this reason, she forgot about time and illness, and seized every available opportunity to make the final sprint.

In mid-October, the Sichuan Agricultural Bank of China team left Sichuan for Beijing. It was the first time for Wang Yan to participate in such a large-scale competition in her life. There were also problems such as the updated entries, the increasing difficulty of setting up, the gathering of experts from all provinces and cities across the country, and the fact that she was not used to living in a different place. All these made her feel unprecedented. She was under pressure, but she did not flinch in the face of pressure. Instead, she redoubled her efforts, calmly figured out the essentials of operation, worked hard, and continuously improved her business skills. During the competition, she was not afraid of difficulties or strong opponents, remained calm and composed, and successfully completed the entire competition with a tenacious and hard-working spirit. She also achieved fifth place in the individual all-around, and was second overall for the Sichuan Agricultural Bank of China team. He has made great contributions to his reputation.

Honor inspires dedication and dedication to move forward

Facing the new journey and the requirements of the times, Wang Yan deeply realized: "Achievements can only belong to the past, and honors can only belong to yesterday. ".

Facing the honor, she did not revel in the applause and flowers, but regarded creating more brilliant achievements as a new goal, motivation for work, and source of struggle. When she returned with honors, in order to show her gratitude to the organization and comrades for providing the opportunity to participate in major competitions with practical actions, she always arrived at work early, rushed to do housekeeping work, and carried out standardized and civilized work in accordance with the provincial and municipal branches. In order to meet the requirements of high-quality service, when she took up the post, she wore ABC work clothes, smiled, and devoted herself to her job. She insisted on being conscientious, diligent, and "three sounds" (a greeting when coming, a answering sound when asking, and a sound when leaving). (Send voice) "Three points" (speak softly, work carefully, and be more efficient), greet every customer who comes to handle business with full enthusiasm. She never confronts unruly customers, but It is to persuade them with good words, explain patiently, touch them with true feelings, and strive to make every customer happy and leave satisfied. It is precisely because of Comrade Wang Yan's strict requirements for herself that from the time she was transferred to the front line of business in XX, she has never failed to perform the three tasks of national joint bank, provincial joint bank and real-time exchange in more than two years. Despite making mistakes, he was commended and rewarded by superior bank leaders year after year and evaluated as an outstanding bank member. At the same time, she is not satisfied with her own achievements. She regards every success as a new starting point and every competition as an opportunity to learn. She humbly asks for advice from her peers and uses comrades who are better than herself as role models and examples to learn from. Secondly, she is very good at summarizing experience and lessons. After long-term unremitting exploration, she summed up the calculation method of "eyes, brain, and hands" and developed excellent kung fu through many winters and summers. Currently, Comrade Wang Yan is actively preparing for the provincial branch counter business technology competition.

"After brewing hundreds of flowers into honey, for whom it is sweet for whom you work hard?" When commendations, awards, flowers, and applause came one after another, she was not intoxicated by these, but based on her own In her current position, she studies hard, strives for progress, and continues to write the music of her youth.