The unsuccessful installment operation may be caused by many reasons, such as abnormal card status, insufficient credit limit, abnormal network and so on. It is suggested that you call the customer service hotline 4006695566, and select 0 key to turn to manual service for query processing.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.