It is very important to write a work summary carefully. Work summary is not homework, can't be perfunctory, and it is not written for leaders. The most important thing is to sort out your own phased work and plan for the future. The following is a summary of the bank's work in the first half of the year, which I hope can be provided for your reference.

summary of the bank's work in the first half of the year 1

due to work needs, I worked as a department manager in the personal business department of the sub-branch from the end of January to the beginning of October. According to the working ideas of the Party Committee of the Bank and the current situation of personal business development in the sub-branches, the working direction of "paying attention to traditional business, paying close attention to new business, and promoting the steady and rapid growth of personal business income around new economic growth points" has been established.

1. Promote the steady growth of deposits and loans.

under the correct leadership of the Party Committee of the Bank, through various labor competition activities such as "Spring Action" and "Summer Passion", the savings deposit and personal loan business were promoted to grow steadily. With the concerted efforts of all employees of the Bank, the savings deposit increased by RMB, RMB and RMB by the end of September on the basis of the balance at the beginning of the year, completing 64% and 1% of the plan issued by the branch.

based on the high-quality transport capacity of _ _ Yangtze river waterway and the investigation of the personal financial business department of agriculture, rural areas and farmers of the municipal branch, the Measures for the Administration of Personal Ship Mortgage Loans of Agricultural Bank of China and the municipal branch (for Trial Implementation) was issued, and the sub-branches became the first sub-branches to offer personal ship mortgage loans. As a big county of water transportation, we have a new economic growth point of profit.

2. Promote the sustainable development of the work concerning agriculture, countryside and farmers, and reduce the risks of loans concerning agriculture, countryside and farmers.

continue to promote the work concerning agriculture, rural areas and farmers with the support of "agricultural and commercial links", "benefit card" and "micro-loans". 12,21 households were collected, and a training meeting on the installation and use of agricultural commercial links was organized in April. 6 agricultural commercial links were installed at one time, and 221, a small cash withdrawal agricultural commercial link, was opened to broaden the card use environment of Huinong Card.

With the president in charge, we went to three rural outlets to make a thorough investigation. According to the current situation of "the growth of non-performing loans of small-scale agricultural loans" and the actual situation of farmers, we formulated and implemented the plan of "suing some, deterring some, collecting some at home and suspending some", and strictly prevented the non-performing loans of small-scale agricultural loans from being blocked. Through various methods, the county * * * recovered 1.8 million yuan, and the non-performing rate was controlled below 5%.

3. Pay close attention to the development of new business, and achieve zero breakthrough in wealth management products and gold sales.

in view of the new changes in the financial market and the needs of customers, we will promote the marketing of wealth management products from the interests of customers. First of all, I took the lead in marketing wealth management products of 2.5 million yuan, then worked out the reward methods for wealth management products, and then thoroughly explained the spirit of wealth management products to the director, lobby manager and account manager. At the beginning, every time there is a new wealth management product, the information and key points will be printed to the lobby manager Wang Xiaoyan and others, and the marketing will be pushed away from point to point. By the end of September, * * * had marketed wealth management products of 394.16 million yuan.

in view of the warming of the gold market and the requirements of customers, the lending branch agreed that the sub-branch business department should start the east wind of buying and selling physical gold, and with the support of the bank leaders, coordinated with the banking regulatory bureau, the industrial and commercial bureau, branches and other internal departments, so that the sub-branch business department could successfully sell physical gold in May, and organized the marketing of 651 grams of physical gold in that month. In May and June, they all won the second place in the precious metal sales competition at the business outlets of San Agricultural Bank of China, a branch of the city, and each won a prize of 3, yuan.

4. Pay attention to the development of credit card business.

strictly control the quality of credit card increment, so as to avoid the phenomenon that "bad money drives out good money" in monetary science from happening to platinum credit card customers. For the existing platinum credit card customers, we should change the current situation of "re-issuance, light management and lack of education", sort out the original customer groups, and give equal attention to kindness and prestige, so as to guide customers to use platinum credit cards correctly, spend properly, and earn reasonable points to avoid malicious cash withdrawal and malicious overdraft. Customers with high points, high installment and high contribution rate will be given continued use and appropriate increase, while customers with low points and no installment will be given credit reduction and credit lock-in, so as to promote the benign, healthy and sustainable development of credit card business.

under the correct leadership of the leaders of the card department and the bank of the branch, I led the account managers of the personal finance department and outlets to actively develop credit card installment repayment and credit card installment car purchase business. In May of _ _ _ year, the new monthly installment amount of the Agricultural Bank of China was 2.3 million yuan, and the number of new cars per month was 12, ranking second; In June, the monthly installment amount of the branch was 5.55 million yuan, and the monthly number of new cars was 15, ranking second; In July, _ _ Sub-branch added 8.68 million yuan in monthly installments, and 26 cars were added monthly, ranking second, and was awarded 6, yuan by the branch to the Agricultural Bank of China. In this year, the income of credit card business increased by 1.57 million yuan compared with the same period of last year, with a growth rate of 153%, which made a great contribution to the income of intermediary business this year.

summary of the bank's work in the first half of the year 2

with the formation of diversified competition pattern of the main body of the banking system and the improvement of the capital market function, the competition for high-quality customers has become the focus of competition in the same industry. At the same time, the increasingly diversified, comprehensive and personalized customer demand has created opportunities and challenges for the banking industry. In order to cope with the fierce competition, provide customers with higher-level and all-round services and improve their own benefits, we must establish a marketing team with quick response, high comprehensive quality and strong service awareness-the team of account managers. However, whether the members of the account manager team have strong business ability and service consciousness, and whether they really understand the responsibilities of the account manager, I think it needs further discussion. Here, I only talk about my personal thoughts on how to be a qualified account manager from what I have learned in my study:

1.

the account manager is not only the representative of the relationship between the bank and its customers, but also the representative of the bank's external business. He not only needs to fully understand the customer's needs and market products and business to them, but also coordinates and organizes all relevant departments and institutions of the bank to provide all-round financial services to customers, which requires good professional ethics and comprehensive ability. Always set up the idea of customer first at work, take the customer's affairs as your own business, think about what the customer thinks and worry about what the customer is anxious about.

1) Have a high sense of responsibility, good professional ethics and strong professionalism. Have a strong sense of responsibility and dedication to work, while taking into account the interests of banks, meet customer services or requirements. Strictly keep the secrets of banks and customers.

2), should have a higher professional quality and policy level. Be familiar with and understand financial policies, legal knowledge and financial products, and constantly enhance professional quality through on-the-job training, job rotation training and internal training to meet the needs of business development.

3) Be quick-witted and good at analyzing and finding problems. Have certain marketing skills and analytical and planning skills.

4), enthusiastic and cheerful, with strong research and coordination skills. I am good at expressing my own views and opinions, maintaining a good working relationship with the management and business level of the bank, and have a strong team spirit.

5), strong endurance and strong courage to overcome difficulties. Be able to go through a lot of hardships and go to thousands of households.

2. Account managers should be good at grasping market information and meeting customer needs in time.

As an account manager, you should have a clear head and a keen sense of smell, capture all kinds of economic information in time, and constantly analyze, study, find problems in time, feed back information, and promote the healthy development of banking business. We should pay attention to the research and development of the market, understand the economic development trends of national industries, industries, product policies and local governments through the means of network and media, analyze the marketing environment of customers, investigate customers under the premise of grasping the objective environment, understand the rules of customer's capital operation, determine the marketing plan in time, and consolidate the financial strength of banks. Keep abreast of the business dealings between commercial banks and customers and their proportion in our bank; At the same time, adhere to customer-centeredness, make clear the current situation and development plan of customers, the quantity, quality, income, potential and demand of customers' business in our bank, lock in target customers and establish good cooperative relations.

3. The account manager should do a good job in customer marketing and customer maintenance.

As the "ambassador" who is authorized to contact customers on behalf of the bank, the account manager should actively and frequently keep in touch with customers, find out their needs, guide them, and give them timely satisfaction, so as to provide "one-stop" service for customers. For existing customers, account managers should keep in constant contact with them, while for potential customers, they should actively develop them. The main purpose of development is to market products and strive to achieve "win-win". According to the bank's operating principles, business plans and job requirements for account managers, through in-depth research on the market, I put forward my own marketing direction, work objectives and operation plans. First of all, based on the principle of "win-win between banks and enterprises", we should calculate the input-output accounts of the bank, calculate the accounts for customers and design the most suitable financial product portfolio for customers; Secondly, subdivide customers, establish target markets and potential customers, and analyze and evaluate customers in all aspects. Always keep in touch with customers and mobilize customers' resources, use effective communication means and communication strategies to keep in touch with customers, and conduct fruitful visits and observations on customers. Third, in the interaction with customers, account managers should actively promote bank products. Be good at discovering customers' business needs, and actively suggest and recommend applicable products to customers. Report to the relevant departments in time if there is demand, and actively explore the possibility of developing special products for them. Fourth, strengthen risk management and effectively monitor and control customer risks. Pay close attention to the changes in all aspects of customer production, operation and management and the flow of large amounts of funds. No matter what problems arise, they should be considered in connection with asset safety and take timely measures. Establish and improve customer files and monitoring ledgers in accordance with regulations, collect and analyze data in time, and monitor customer credit status in real time; And do a good job in post-loan inspection and daily inspection, and timely collect loan interest and principal; Actively participate in enterprise management when necessary, assist enterprises to do a good job in production, operation and financial management, and minimize capital losses.

4. Account managers should constantly pay attention to financial innovation, increase quality services, and strive to achieve "win-win".

thinking determines action, and action determines the result. Account managers must have a strong sense of innovation, mainly reflected in the development of customer markets and the development of financial product marketing. Quality service is embodied in brand-new customer service concept, all-round customer service content and modern service means. In order to enrich the simple and boring service work and truly embody the concept of customer first. In the process of contacting customers, account managers should keep in mind the development idea that "customers' needs are the work of account managers", be brave in innovation and creatively carry out their work, inject brotherhood and friendship into their work with sincere heart, think for customers, understand customers' worries, eliminate customers' worries, meet customers' needs and care for customers' hearts. To tolerate customers with affection, to understand customers with heart, to touch customers with love, and to develop customers with quality service.

different working methods are adopted for different customers, and efforts are made to provide customers with quality financial services. When customers receive flowers from us on their birthdays, they will be moved by the surprise; If customers receive interesting messages from us when they are upset, they will definitely put the unhappiness behind them for the time being and hold a little gratitude; When the customer is unfortunately lying in the hospital bed, he is even moved by the figure of running upstairs and downstairs after we are busy ... Although everything is normal and simple, it will definitely win the support and understanding of the customer and promote the feelings between each other.

I think to be a qualified account manager, we should take risk prevention as the center, always run through the concept of taking customers as the center and creating our own brand to cultivate our loyal customers, establish our own image and make our own brand, so as to finally realize our profitability.

summary of the bank's work in the first half of the year 3

there are many memorable things for the bank employees who are at the center of the reform wave, especially for me who work in the position of account manager. Competition made me feel the pressure from the beginning, that is, from then on, I was more energetic with myself in my heart, and I must work hard and live up to my mission. I thought so and did so. Over the past year, I have closely followed the pace of the leading group of the department in my work, and tried my best to complete various tasks around the focus of the department's work. With wisdom and sweat, I have embodied the spirit of loving my post and dedication and selfless dedication with actions and effects.

customers come first, and deposits are the center.

due to the change of customer policy and unfair and vicious internal competition, my deposit has been greatly reduced. Up to now, my daily deposit task is still 16 million yuan, and my personal withdrawal is 2.5 million yuan.

in my work, I always set up the customer first idea, take the customer's affairs as my own business, worry about the customer's urgency, think about the customer's thoughts, and always do "three diligence" in my working methods, diligent in moving my legs, hands and brains, so as to win the customer's support for our business. I can be a conscientious person in my work.

I have been engaged in credit and deposit work in banks for more than ten years, and I have a relatively comprehensive ability to work independently. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms in various stages. In order to live up to my mission and try my best to complete all the tasks assigned by my superiors, I, as the customer's account manager, with the help of the department, boldly open up my mind, establish the idea of customer first, recruit different customers, adopt different working methods, and strive to provide quality financial services to customers. My understanding of work is that "the needs of customers are my work".

open up ideas, be brave in innovation and work creatively.

with the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition in the same industry is becoming increasingly fierce. In business development, you and I have each other, striving for survival and development in the competition, and how to serve key customers well plays a decisive role in the business development of our bank.

I think that as an account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study the customers on the premise of grasping the objective environment, so as to understand the operating rules of customers' funds, strive to track the downstream funds of customers to the Bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate the financial strength of the Bank. This year, in one of my customers, the capital flow is relatively large. In order to make its capital circulate in the body, I started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit were left in our account. In addition, in July this year, at the city government