As a veteran who has been engaged in bank account consulting for many years, I have to complain about the customer service of these big banks in Hong Kong, which is really much worse than the customer service system in Chinese mainland.

First of all, up to now, customer consultation calls are still easy to get through, but they are basically connected to the unified customer service system of the head office. I want to find the corresponding branch or the staff of the corresponding branch, and I can hardly find it.

Secondly, you went to some branches to handle business, leaving the bank manager's business card or the phone number of the branch. Most of the time, you can't get through.