1, it may be that the recharge amount has reached the upper limit, because the recharge amount has reached the full amount for one day, and it is impossible to recharge any more. In this case, just wait until the next day to recharge.

2. It is also possible that there are irregularities or abnormal transactions in the account and you need to contact customer service to solve them.

3. Maybe your real name account is underage, so it is forbidden to recharge.

The background of the world outlook in A Journey to the Magical Region is described as follows: After Simor III ascended the throne, with the help of the power of the dark cross seal, the inferno empire, which was on the verge of extinction, grew up again and was ready to wage a war of revenge against mankind. Twenty years ago, Ramontar, the garrison commander of Canosa City, captured an inferno scout and learned the above facts through interrogation. At the same time, two months of ominous signs in the sky appeared, which also hinted that disaster was coming.