2. The refund within 30 days after the payment starts will be returned to the bank card together with the corresponding service fee (but you need to bear the possible capital gains and losses, such as exchange rate fluctuations and bank charges. The exchange rate is calculated according to the bank exchange rate on the day of refund to Alipay). Refunds over 30 days from the date of payment will not be refunded.
Extended data:
How to inquire about refund and after-sales details?
If you submit a refund/after-sales application, you need to check the progress of refund processing. The specific operation steps are as follows:
1. You can log on to Taobao and click on the purchased baby:
2. After jumping to this page, find the order where you initiated the refund/after-sales application, and click the red word Refund in Progress on the order page.
3. After jumping to the page, you can clearly see the processing status of the current order refund.
References:
Where will the refund be refunded if I pay by credit card?-Taobao Help Center