1. Confirm whether the transfer account information is correct: first, confirm whether the transfer account information is correct, including Alipay account name and Alipay account number.
2. Contact Alipay customer service: If you confirm that the account information is filled in correctly, but the Alipay account is still frozen after the transfer, I suggest you contact Alipay customer service to solve the problem. You can solve the problem through the customer service phone of Alipay APP or Alipay website or online customer service consultation.
3. Provide ID cards and other documents: When contacting Alipay customer service, you need to provide some identification documents, such as ID cards and bank cards, to prove your identity and the legality of the transfer. Customer service will verify and solve the problem according to the certificate information provided by you.
4. Waiting for review: Under normal circumstances, customer service will review and handle it within a certain period of time. If approved, Alipay account will be unsealed again, and your transfer money will be returned to your bank card account.