1. Call the customer service hotline of China Merchants Bank Credit Card Center to explain that the card is damaged and needs to be replaced with a new one. The bank will make a new card and send it to you

2. Go to any outlet of China Merchants Bank to explain the situation and ask them to reissue the card and send it to you, or go to the outlet to collect it later.

Whether you call the credit card center directly to ask for a replacement card or apply at the outlet, the credit card center will make a card for you and mail it (either to you or to the outlet), so you can't get a new card at the outlet when you apply.