1. Please check whether the gift package is complete on the spot when you receive the gift in kind. If it is found that the outer packaging is damaged, the gifts are missing, or quality problems are found, it shall be rejected on the spot, and the reasons shall be indicated on the packing list.

2. For the quality problems that can't be found when you receive the gift, you must call the credit card VIP service hotline of China Bank at 4006695569 for feedback within 15 days after you receive the gift. When replacing gifts, only similar gifts can be replaced. At the same time, please be sure to keep the original packaging, all items in the packaging (including accessories and all accompanying documents) and the receipt documents. Gifts will not be replaced unless they are damaged or have quality defects during transportation.

The above contents are for your reference. Please refer to the actual business regulations.

If in doubt, please consult the online customer service of China Bank or download and use the mobile banking APP of China Bank to handle related business.