when the staff of the credit card center calls you, they usually have something for you, such as information verification, activity invitation, etc. If you don't hear the other party when you answer the phone, it may be because of abnormal communication network or telephone line failure at that time. You can hang up and pay attention to the staff's second call or take the initiative to call Ping An Credit Card customer service number 95511-2 for consultation.

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1. How to dial Ping An Bank's customer service complaint hotline

1. If you want to find a customer service complaint in Ping An Life Insurance Company of China, you can call 95511, which is the national unified complaint hotline in Ping An Life Insurance Company of China, and accept all complaints. If a customer wants to complain about his own policy, he needs to be transferred after dialing 95511, so make sure what kind of insurance he has before calling. There are many insurances in Ping An Insurance.

2. If it is life insurance, customers can call the newly opened direct line, which can directly reach the senior manual customer service, which can effectively solve users' doubts about life insurance, and it is a 24/7 service without transfer.

3. Customers can also choose to complain in official website. Baidu (version 5.16..11) searches for Ping An official website, China (Baidu version 5.16..11). After logging in, they can find the customer service option, click in to make a complaint according to the page prompts, directly fill in their own complaints, and then click Submit, and a specialist will follow up the service.

4. However, if you want to complain about Ping An Insurance's customer service, you need to dial 95511, then turn 4 to 2 and then turn 1, and report the employee number. The offline complaint channel of Ping An Insurance needs to go to the business office, as long as there is a local business office.

second, does ping an's complaint telephone work?

if you complain about an insurance salesman, and the salesman does violate the rights and interests of customers, it is useful to call ping an's service hotline to make a complaint in most cases. If you call the service hotline to complain, if it doesn't work, you can call 12378 to complain. This is an insurance consumer complaint hotline specially set up in China Banking and Insurance Regulatory Commission. If you complain through this channel, insurance companies will pay attention to it.

3. Instructions for handling complaints:

1. The qualified person for complaints can be the applicant, the insured and the beneficiary of the policy. A qualified complainant may entrust others to make a complaint.

2. when entrusting a personal visit to complain, you need to provide a copy of the power of attorney and valid certificate of the qualified complainant and the original valid certificate of the trustee.

3. When visiting a complaint personally, you need to fill in a complaint acceptance form and provide evidence related to the complaint; Complaints by other means can be supplemented with relevant evidence.

4. After the customer service center staff accepts the complaints about family visits, they will provide you with the receipt as the proof of complaint acceptance.

5. A complaint handler will contact you within 2 working days from the date of complaint acceptance, and give you feedback on handling opinions within 1 working days for general cases.

6. Please pay attention to the information published by provincial branches and branches in complaint channels such as letters, reception addresses, fax numbers and complaint acceptance e-mail.