Call customer service 400-669-5566/400-669-5569, or report the loss through the "Bank of China Mobile Banking" App, "Colorful Life" App, or the "Bank of China Credit Card" official WeChat official account, and make a replacement. Cards can be sent to domestic addresses.

Process of reporting loss and replacing card:

①Mobile banking: Mobile banking-credit card-reporting loss and replacing card;

②Colorful life: Colorful life-reporting card loss/card Replacement;

③ "Bank of China Credit Card" official account: Go to the official account - My Account - More - Report the loss and replace the card.

In addition, the main cardholder can also bring the ID card of the main card and the additional card to the counter to handle the loss report and replacement of the card. The specific agency process is subject to the requirements of the local handling bank.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.