If there is a dispute between users and the outlets of China Construction Bank, they can complain to the head office of China Construction Bank. In case of dispute, users should ask the staff of the outlets to provide their job numbers or specific names. Users can call the head office of CCB with concrete evidence, and then show their demands and ask the head office of CCB to handle them. Usually, the head office of China Construction Bank will verify the relevant information after receiving the complaint. If the relevant problems are indeed true, the head office of China Construction Bank will punish the relevant outlets and staff.

Second, complain to the CBRC.

If a user has a dispute with CCB, it is useless to complain to the superior outlets and the head office. Users can also complain to the local China Banking and Insurance Regulatory Commission, China, or write directly to the China Banking and Insurance Regulatory Commission, China in Beijing. Under normal circumstances, the CBRC will hand over the relevant matters to the head office of the bank after receiving the complaint, and the head office of the bank will verify the relevant information before giving the user a reply. The handling efficiency of the CBRC is very high, and it is more effective to choose this way to make complaints.

Third, through court prosecution.

If the bank staff has some behaviors that infringe on the rights and interests of users, users can also choose to go to court directly. Users should pay attention to the submission of relevant evidence when suing, and should ensure that these evidences are true and effective, and cannot deliberately forge evidence. Usually, after the lawsuit goes to court, there will be pre-trial mediation, and users can further negotiate with the bank before dealing with related issues.