After calling China Merchants Bank’s credit card customer service hotline (4008205555/8008205555): Card holders please enter their ID number or card number # and query password # according to the voice prompts--then select "9" manual service-- "6" More services, enter manual; customers who do not hold a card please press 3# Credit Card Application Consultation - 1 Credit Card Application Consultation - 3 Credit Card Application, enter manual according to the voice prompts.