In fact, ICBC's customer stars are divided into two types according to different calculation methods, namely, contribution stars and service stars.
The level of contribution stars depends on the frequent business relationship between users and ICBC, such as users' loans, fund transactions, gold transactions, deposit amount, credit card use and many other behaviors that can bring benefits to ICBC will directly affect users' contribution star rating. According to the official definition of ICBC, the star with the highest contribution in all aspects is Seven Stars.
Extended data:
Personal Finance of China Industrial and Commercial Bank:
Adhering to market orientation and customer-centeredness, ICBC accelerated business innovation and improved customer service, striving to become the "first retail bank" in China and won the award of "Best State-owned Retail Bank in China" by Asian Banker magazine.
Adhere to the focus on maintaining and developing high-quality customers, accelerate the innovation of savings products and tools, and promote the coordinated development of savings deposits and various wealth management businesses. At the end of 2007, the balance of domestic savings deposits was 3,244.074 billion yuan.
Vigorously develop personal loan business with personal housing, personal consumption and personal business loans as the main body, and enhance the market value of the "Happiness Loan" brand. At the end of 2007, the balance of personal loans in China was RMB 75,265,438+RMB 65,438+RMB 03 million, ranking first in the personal loan market.
Promote the sales of personal wealth management products to record highs. A variety of products, such as subscription of new shares, fund optimization, overseas financial management on behalf of customers, have been launched one after another to meet the different needs of individual investors. In 2007, a total of 35 RMB wealth management products and 24 foreign currency wealth management products were launched, with accumulated sales of 654.38+054.4 billion yuan, which continued to be the first in the industry.
The agency sales of various wealth management products reached 964.3 billion yuan, up 200.7% year-on-year. Many indicators such as fund consignment, fund stock, number of customers, market share of insurance products of consignment banks, and sales of government bonds rank first in the industry. Total domestic sales of various personal wealth management products 1 1 187 billion yuan, up 182.4% year-on-year.
China Industrial and Commercial Bank-Customer Service
China Industrial and Commercial Bank-Star Service for Individual Customers