1. If your credit card is frozen due to multiple cash outs or failure to repay on time, you can call the CITIC Credit Card Customer Service Center to explain the situation truthfully and effectively repay the money. , the bank can help users unfreeze their credit cards.

2. Credit card freezes due to personal credit records require users to fully prove their personal credit during the process of applying for unfreezing and obtain the bank's understanding before they can be unfrozen.

3. If the credit card is frozen due to the individual entering the wrong password, the user can also call the customer service center of the credit card to explain that the credit card is frozen because the user entered the wrong password, and the customer service center can assist in unfreezing it.