I. Conditions for Handling (1) Temporary loss of the card can only be handled if the status of the "Shenzhen Volunteer (Volunteer) Card" is normal. (2) When handling temporary loss reporting, you can entrust others to carry two valid identity documents and power of attorney. When canceling the temporary loss reporting or handling the formal loss reporting, the cardholder must carry a valid identity document. Two. Handling materials (1) A volunteer (volunteer) needs to provide his/her valid identity document when reporting the loss at a branch of China Bank temporarily. Tellers must verify the valid identity documents of volunteers (volunteers) before they can handle business for them. If the volunteer (volunteer) is unable to provide valid identity documents, the branch staff can assist the volunteer (volunteer) to handle related business through the customer service of the Head Office at 4006695566. (2) When a customer applies for temporary loss reporting of a card through the counter channel, he/she needs to fill in an application for personal loss reporting, provide valid identity documents of the cardholder and agent (if any), and provide supplementary information such as card number, card opening date, credit balance in the card, reserved address when opening the card, contact number and so on as far as possible. Three. Handling channel (1) can choose outlets or call the customer service hotline of Bank of China at 4006695566 to handle loss reporting (including temporary loss reporting). (2) Channels for accepting temporary loss reporting of cards include counters of business outlets, online banking and telephone banking.

The above contents are for your reference. Please refer to the latest business changes announced by China Bank official website.

If in doubt, please consult the online customer service of China Bank or download and use the mobile banking APP of China Bank to handle related business.