2. Inquire about the transfer record: log in to your online banking account or use the mobile banking application to view the transfer record. On the record of transmission failure, the reason of failure or further operation instructions are usually displayed. By looking at the transfer records, we can further understand the specific reasons for rejection.
3. Provide required information: According to the requirements of the bank, you may need to provide additional information to verify your identity or solve problems. This may include transaction confirmation number, payee account information, etc. Provide accurate information as required so that the bank can better help you solve the problem.
4. Call the international customer service hotline: If you are abroad and can't call the customer service hotline of HSBC directly, you can try to call the international customer service hotline of the bank. The international customer service hotline will provide you with corresponding help and guidance.
5. Go to the nearest branch: If you can't solve it through telephone or online channels, you can go to the nearest HSBC branch. Face-to-face communication with the counter staff will help you solve the problem of transfer rejection and provide further guidance and suggestions.