You can complain to the local Banking Regulatory Commission, but the processing speed will generally be very slow. You can also complain to consumer 12315, which may be faster. However, the bank wants to save face most, so the fastest way is to find well-known media to interview and expose it.

If you complain directly to the branch leader on duty, bank branches will have a leader on duty, which may be the director (president/vice president), supervisor (operations manager), or lobby manager. One of the responsibilities of the leader is to resolve conflicts. , Generally speaking, leaders will not conflict with customers, nor will leaders show bad attitudes. Therefore, ordinary staff members can directly complain to the leaders on duty if they have attitude problems. As the immediate boss of the employee being complained against, he also knows the employee’s situation best and will be able to provide adequate explanations or criticism and education.

Complain to the direct management department of the superior bank. If the conflict cannot be resolved at the branch, you can complain to the direct management department of the superior bank at the branch. Generally, the interface is with the retail department, operations department, and public department. You can go directly to the department directly in charge or make a complaint over the phone. Generally, branches will have the telephone number of the relevant department of the superior bank marked on them. You can pay attention to it at the branch and record it.

After receiving a complaint, the superior bank will definitely learn about the situation from the branch leaders and the employees complained about, and will also call out monitoring for verification. After understanding clearly, it will definitely give feedback to the customer. If the employee being complained about has a bad attitude and it is true, he will definitely be punished, either a cash penalty or a notice of criticism, or both.

Complain to the direct management department of the superior bank. If the conflict cannot be resolved at the branch, you can complain to the direct management department of the superior bank at the branch. Generally, the interface is with the retail department, operations department, and public department. You can go directly to the direct management department or make a complaint by phone. Generally, branches will have the telephone number of the relevant department of the superior bank marked on them. You can pay attention to it at the branch and record it.

After receiving a complaint, the superior bank will definitely learn about the situation from the branch leaders and the employees complained about, and will also call out monitoring for verification. After understanding clearly, it will definitely give feedback to the customer. If the employee being complained about has a bad attitude and it is true, he will definitely be punished, either a cash penalty or a notice of criticism, or both.

Call the customer service hotline of the head office to make a complaint. What is certain is that large state-owned banks (ICCCC) and large national joint-stock banks pay special attention to complaints. However, any complaints that are made to the customer service center of the head office will definitely be dealt with. If there is a record in the system, a formal incident note or document letter will be issued to verify the incident situation with provincial branches, municipal branches, sub-branches, relevant departments and leaders of the outlets. The relevant person in charge of the outlets also needs to make a formal written explanation. Reply to the customer service center of the head office step by step. During this period, there will definitely be relevant personnel from outlets or superior banks giving feedback to customers, so there is no need to worry that the complaint will be invalid. Someone will definitely come to understand the situation and then apologize when it is time to apologize. The explanation will indicate that, in short, the customer will be obtained. understanding.

If the branch leader or the employee being complained against cannot reach a settlement with the customer and keeps the complaint, then the entire branch will have a stain this year, and basically all the evaluations will be gone. Qualified. The performance salary of the entire outlet throughout the year will also be greatly affected. The consequences of complaints against an outlet are very serious. It can be said that one person commits a crime and everyone suffers.