The probability of errors in credit card statements is extremely low, but there is still a certain probability of errors.

1. Will there be any errors in credit card bills?

The probability of errors in credit card statements is extremely low, but there is still a certain probability of errors. For example, credit cards are used fraudulently, bank staff make mistakes, or special merchants are negligent. These situations may lead to errors in credit card statements.

2. What should I do if the credit card statement does not match the details?

After comparing the credit card bill, if the cardholder finds that there is any discrepancy between the bill and the details, it is best to bring the receipt and other consumption vouchers (such as UnionPay Cloud Quick Pass) as soon as possible. APP, bank APP and other records), go to the offline branch of the card issuing bank to ask the staff for verification. If the verification confirms that the error is caused by the bank, the bank will usually make changes and give the correct amount details.

3. Can I get a refund if my credit card bill is incorrect?

As mentioned above, you can go to the bank to adjust the correct credit card bill. If the adjustment cannot be made, the bank will refund the overpayment to the user's account later. Subsequent refunds can be made directly with the card or used to offset the next bill, so you don’t have to worry.

4. What should you do if you find an error?

1. The card-issuing bank should be notified immediately by phone or in writing. The name, account number, type of error, date, amount and information and evidence should be noted when notifying. The card-issuing bank will investigate and correct any errors if they occur; if there are no errors, the card-issuing bank will also explain the reasons. The disputed amount does not have to be paid pending the investigation.

2. I also need to carefully check every credit card transaction this month. You can search it directly on the bank APP, or you can search it in the backend of the UnionPay Cloud QuickPass APP, and put the small amount you keep during consumption. Take out the ticket signatures and compare them to find out the objectionable consumption.

3. The card-issuing bank will investigate after receiving the information. If an error is found, it will be corrected. If there is no error, the card-issuing bank will also explain clearly to the cardholder the reason for the objection.