1, 123 15 is a well-known platform for protecting consumers' rights and interests. As long as there is something wrong with your POS machine, you can call 123 15 to report it, or go to 65438.
2. Report to the People's Bank of China. The People's Bank of China directly supervises all third-party payment institutions. As long as the POS machine is unreasonable, you can go to the People's Bank of China official website to report complaints.
3. Go to the NDRC to complain. The National Development and Reform Commission is the official institution that sets the standard tax rate. As long as users' POS machines have problems such as unreasonable charges, they can go to the NDRC to report illegal charges.
4. Call the credit card issuer directly: If you find that the credit card is charged at random, you can call the credit card issuer directly to find out the specific situation and the feedback from the relevant customer service staff.
Reasons for non-payment after POS swiping the card:
1, network failure
2, the payment company problem
3. Risk control transactions
According to the regulations of UnionPay, all transactions after 23:00 are counted as the next day. Many users swipe their cards at 23:00 in the morning, thinking that they will arrive the next day. In fact, this is a time period to swipe the card, and it will not arrive until the third day, which is also affected by the settlement time.
In short, if you suffer losses because of the disorderly deduction of fees from POS machines, you should immediately complain to the merchants. If consultation fails to solve the problem, it can be reported to the consumer association.
Legal basis:
Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Article 39
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.