The so-called consumer complaints refer to written or oral objections, protests, claims and requests made by consumers to solve problems due to disputes with operators for daily consumption needs.

When accepting consumer complaints, consumer associations shall follow the principle of giving priority to regional jurisdiction and giving priority to hierarchical jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(two) cases involving more than two county-level jurisdictions shall be handled by a common consumer association at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.