If a Ping An Bank credit card is lost, stolen or occupied, you should immediately call Ping An Bank’s customer service hotline: 95511-2-3 (Platinum VIP hotline 4008895511) to report the loss. The loss report will take effect immediately and the risk can be reduced. Losses are minimized.

The electronic cash account of Ping An Bank IC credit card cannot be reported as lost. After the credit card is reported as lost, Ping An Bank will deduct the electronic cash compensation from your credit card account, and the remaining amount equal to the reported loss will be the electronic cash account balance in the Ping An Bank system. After completing the loss report procedure, Ping An Bank will immediately apply for a new card for you and send the new card to the cardholder's payment address two working days later.

In order to protect your rights and interests, when you receive a new card, please sign the signature box on the back of the credit card and complete the new card activation process. Cardholders holding Ping An Bank credit cards enjoy full loss protection 72 hours before reporting the loss: If your credit card is lost or stolen, regardless of whether you have set up password-based transactions, and you have incurred losses due to fraudulent use of the card within 72 hours before reporting the loss, You can apply for compensation from Ping An Bank.