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How to operate Tmall's rights complaint?
6/7 step-by-step reading

Give bad reviews.

The first method is to give bad reviews. After our consultation, we are usually asked to choose whether we are satisfied or not. At this time, you can submit the reasons for dissatisfaction, and everyone can write it clearly so that the person in charge of the complaint can handle it.

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National customer service telephone number.

You can search for Tmall's complaint phone number and make a phone call, which is also a way to directly complain about ordinary customer service.

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Consumer association.

We consume on a platform, and they have the responsibility to try their best to safeguard our rights and interests, so if customer service doesn't help consumers, then we have to solve it through the Consumers Association.

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Our own rights and interests must be protected. Sometimes a complaint can't solve the problem, so we will complain many times, or complain with other consumers in the same situation, so as to attract attention.

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At present, there are no more complaint channels, but in order to safeguard your own rights and interests, you can try to defend your own rights, such as publishing articles on the Internet to let more people know, but you must state the facts and not slander others at will. In addition, rights can be protected through legal channels.

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Sometimes we have to look at the letter in the station first, because the customer service sometimes sends you the processing results in this way, so we still have to consider perfecting it and make sure that the customer service has not handled it before complaining.

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Finally, I remind you not to give up your complaints and rights protection just because your losses are relatively small. If you do this, we will only lose more in the future.