Frequently asked questions about the use of Lacarra cash register.
I. Frequently asked questions
1. What should I do if my bank card is open and I lose it?
Contact Lacarra customer service in time and apply for replacing the bound bank card.
2. Why do you say that my transaction is unknown and let me call for advice?
Perhaps due to network delay or other reasons, in order to ensure the safety of your transaction funds, please contact Lacarra customer service for detailed consultation in case of unknown transaction.
3. Which bank cards does the cashier support when collecting money?
Support standard debit and credit cards with UnionPay logo.
4. What bank cards are currently supported for account opening?
Private accounts mainly support banks (Minsheng Bank, Postal Savings Bank, China Construction Bank, Shanghai Pudong Development Bank, Guangfa Bank, Ping An Bank, Huaxia Bank, Industrial Bank, Bank of Communications, China Everbright Bank, Beijing Rural Commercial Bank, China Bank, China Merchants Bank, Agricultural Bank and Industrial and Commercial Bank).
Company accounts mainly support banks (Beijing Rural Commercial Bank, China Bank, China Merchants Bank, Agricultural Bank, Industrial and Commercial Bank, China Everbright Bank, Bank of Communications, Industrial Bank, Huaxia Bank, Ping An Bank, Guangfa Bank, Shanghai Pudong Development Bank, China Construction Bank and Postal Savings Bank).
5. What if I can't recognize the card reader?
When your receipt says "Card Reader Not Recognized", please try again first to see if it is because of the Bluetooth connection problem. If the retry is still unsuccessful, please check whether the card reader is damaged. If the hardware is damaged or fails for no reason, please call Lacarra customer service to solve it.
6. What if the cashier terminal is lost?
When the terminal is lost, please rest assured that the user account information will not be leaked, because the terminal only uses hardware to input the transaction password. In the case of ensuring information security, please contact Lacarra customer service to buy again.
7. The cashier terminal is used for 5 days. What if it breaks down?
The shelf life of the treasure is 1 year from the date of sale. If the user causes product damage due to human factors, the company will charge maintenance fees when repairing. Please take good care of the "Product Warranty Card", which Lacarra will use as the warranty basis.
8. Can I trade if the chip card is broken?
You can't trade, you must insert a magnetic stripe and a chip composite card to trade.
9. Magnetic stripe cards are considered as ic cards. What happened?
Because the specifications of some old bank cards are inconsistent with the current PBOC specifications, they will be considered as IC after swiping the card, and magnetic stripe transactions can be carried out after card insertion failure. It is recommended to change your bank card at the bank as soon as possible.
10, what happened when the card reader didn't pick up?
Please check the power of the card reader as soon as possible. When the battery is low, the connection will not be smooth. Please charge in time.
1 1. Can I print the receipt after electronic signature?
At present, the function of printing receipts is not supported. Merchants can view electronic purchase orders through the transaction details page in the transaction query.
12. Click to view the details of the purchase order. Why is there an "abnormal network connection, please try again later"?
Perhaps due to network delay or other reasons, the transaction just made needs to be synchronized to the server, and it takes about 10 second to view it.
13. Where can I find the purchase order?
In the transaction record-collection record, you can select the transaction type, credit card or large amount inquiry, enter the transaction details, and click (View Purchase Order) in the signed purchase order to view it;
14. How long can the transaction records be queried?
In the transaction record, you can query the transactions for half a year, including transactions such as swiping cards, scanning codes, canceling and signing purchase orders.
15, the merchant opened it. Can I open the cashier if it is not located?
When a business opens, it is necessary to start the GPS service first, and then submit the business opening information. If the first positioning fails, the local can manually select the registration area;
16. Why should businesses be classified? What are the benefits of business upgrade?
Add additional merchant grades to the existing merchant grade system of Chubb, divide different merchant grades according to the information perfection degree and transaction behavior of merchants, and provide different Chubb quotas, which can be viewed in the APP;
17, merchant level, how to upgrade to the highest level in V3?
After the merchant reaches the level of V3 by improving the data, when the transaction behavior score reaches the business rules set by the business personnel, you can see the upgrade prompt in the merchant management, and the merchant level can be upgraded to V4 or V5;
18. When the business level is upgraded to a certain level, will the level go backwards?
Upgrading to a certain level in the existing Alipay merchant rating system will not lead to grade retrogression;
19. Do I have to use credit card to enable compulsory payment by credit card?
If the connected equipment terminal is a non-contact terminal, you can only pay by credit card when trading; If the connected equipment terminal is not a contactless terminal, the payment can be completed by inserting/swiping the card during the transaction;
20. What are the conditions for scanning code collection?
Merchants can apply for opening code scanning collection business through a class of upgrade audit;
2 1. Is the QR code in the scan code collection unchanged?
When the merchant successfully opens the code scanning service, the system will automatically generate a unique QR code for the merchant, which can be used for all code scanning receipts;
22. Why do you withdraw money immediately on the home page and the transaction result page? The withdrawal amount is the same, but the handling fee is different?
Instant withdrawal is made on the home page, and the handling fee for credit card collection has been deducted before the amount is entered, so the handling fee displayed on the page is the handling fee for instant withdrawal; Make immediate withdrawal on the transaction result page, and the handling fee is the sum of the credit card collection fee and the immediate withdrawal fee.
23. How to apply for a loan?
From the customer loan entrance, you can see a list of all loan businesses, select one of them and click Apply for Loan.
Second, the loan problem.
1. Why should I provide information when applying for a loan?
You need to comprehensively evaluate the data according to the information you provide. If the comprehensive evaluation passes, you will be provided with the current loan amount.
2. After the loan application, how can I know whether the loan application is approved?
Enter from the customer loan entrance and click "My Loan" to view the loan record. If the loan you applied for shows "Being Applied", it means that it is under review, and "Lended" means that it has been approved. If you have been in the "application" state, it may be that the third-party loan business you chose has protected your information. You can click on the loan list page to enter the loan page for inquiry.
3. What if the loan is not approved?
The audit system will comprehensively evaluate your loan application from multiple dimensions. If it fails, it is recommended to apply again after a while.
4. After the loan application, when can I know the result of the loan application?
Because different loan review rules are different and the time is different, if you want to know the application results, you can inquire in time.
5. How to repay after applying for a loan successfully?
In the process of your loan operation, a repayment bank card will be bound and automatically deducted from your bank card balance after the repayment period.
Third, the hardware problem.
1. What mobile phone does the cashier adapt to?
Android supports mobile phone models-including Samsung, Xiaomi, Lenovo, MOTO, HTC, Dell, LG, Haier, Huawei, Coolpad, Meizu, Sony and many other mainstream models equipped with Android platform. (subject to the final announcement of official website)
Ios system supports mobile phone models-including iphone4s and above, and the IOS version must be higher than or equal to version 6.0.
2. How to connect Bluetooth?
First of all, make sure that your mobile phone is above Android or iPhone4S, and you have successfully installed the latest version of Lacarra mobile cashier client software.
Secondly, confirm whether your mobile phone has Bluetooth function and whether the Bluetooth function is turned on.
Step 3, turn on the power of the mobile phone cashier hardware and put the hardware near your mobile phone.
The fourth step is to conduct credit card transactions directly. During the transaction, your mobile phone will automatically search for hardware that matches your mobile phone cashier.
3. What is the electricity consumption of the cashier?
A fully charged cashier can support 280 transactions. When the power is insufficient, it can be charged through the data cable.
4. Is the collection fee running?
The traffic used by the cornucopia is very small, and the communication message generated by each transaction is about 100 bytes (about 50 Chinese characters, equivalent to several tenths of the size of an ordinary picture), which can be basically ignored.
5. What kind of network support collection treasure?
WIFI, 3G or 4G networks are recommended.
6. What should I do if I can't connect my treasure?
First, please confirm that your mobile phone is in the list of compatible models; Step 2: Please confirm that the Bluetooth function is turned on normally and the cashier hardware power supply is turned on (the cashier hardware screen shows welcome). If the retry is still unsuccessful, please check whether the cashier is damaged. If the hardware is damaged or fails for no reason, please call Lacarra customer service to solve it.
7. Can the cashier guarantee the bottom?
Treasure treasure is guaranteed free of charge for one year (except for product damage caused by human factors).
8. What should I do if my treasure is broken?
If the collection treasure is damaged in Lacarra due to distribution or delivery, you can contact after-sales customer service to return it.
Four. Installation, registration, opening and certification
1. Where can I download the cashier client?
It can be downloaded from Lacarra official website, 360 Mobile Assistant, Baidu Mobile Assistant, Android, Placement, App store, pea pods and other major electronic markets.
2. How to register as a Lacarra user?
Click "Register" on the login page of mobile Alipay client, and follow the prompts to enter the real and effective mobile phone number and SMS verification code. A mobile phone number can only register one user.
3. How do I open my collection?
After completing the user registration step, log in to the mobile phone Alipay client, enter "User Management", click Open Merchant-fill in personal information-and then make related transactions. Please make sure that the information you fill in is true and valid.
4. How to pass the merchant certification?
According to the requirements of setting up management-filling in personal information of mobile cashier client, submit the corresponding information completely, truly and effectively, and then you can pass the merchant authentication.
5. What information should be submitted for merchant certification?
User's name, mobile phone number, email address, ID number, front and back of ID photo, user's name, business address, bank, account name, bank account number, company or private account.
Verb (abbreviation of verb) product function, business and service problems
1, what are the functions of the cashier?
Collection, code scanning, D0 business, transaction cancellation, credit card repayment, mobile phone recharge, transfer and remittance, balance inquiry, transaction inquiry, financial management, a treasure grab, activity area, special merchant payment, user management, etc.
2. Is there a handling fee for all the functions on the cashier?
At present, mobile phone recharge, balance inquiry, transaction inquiry, calculator and other functions are free in Jubao. Other businesses will charge corresponding formalities.
3. What kind of bank cards does the cashier support?
At present, the acquiring business accepts all debit cards and credit cards that meet UnionPay standards, and does not support bank cards or overseas cards (including Hong Kong, Macao and Taiwan) without UnionPay logo. Credit card repayment, transfer and remittance services do not support the transfer-out card as a credit card.
4. What is the procedure fee for the collection function?
The current rate rule of mobile cashier in Lacarra is debit card 0.5%, and the upper limit is18; Credit card 0.60%, no upper limit. The discount rate can be adjusted at any time with the business operation.
5. When will the payment be received?
After your information is approved, the time for Lacarra mobile phone Alipay to arrive is D+ 1 working day.
6. How to use transaction query?
Through the mobile cashier client-transaction query, select the specified business type and time range, and you can query all your transaction details through this cashier.
7. How to check the electronic signature?
Select the transaction type in Transaction Query-Collection Record. If the e-purchase order has been signed after the transaction is completed, you can query the transaction to view it.
8. Why should I always insert an IC card when trading?
When trading IC cards, the system needs to read the card information stored in the chip, and identify and match the transaction content. This process requires multiple interactive verification between the cashier system and the chip, and the final result of the transaction is stored in the chip, so the IC card cannot be pulled out of the cashier terminal during the whole transaction.