One, you can unfreeze, change cards, etc.

Removing the abnormal status of the ICBC card

1. If the account is abnormal due to multiple incorrect passwords, you can reset the password to eliminate the abnormal status;

2 . If the account abnormality is caused by incomplete personal information, the abnormality can be resolved after completing the personal information;

3. If the account abnormality is caused by overdue repayment, then the debt needs to be paid off and reported to the bank. Only by explaining the situation can the exception be resolved.

4. In addition, it is also possible that the account is abnormal because the bank card is lost and has been reported as lost or has not been used for a long time and is automatically degaussed. Then you can call ICBC’s customer service hotline 95588 or bring your identity. Please go to an ICBC branch to resolve the abnormality.

1. Reasons:

1. There are many reasons for abnormal card status, such as card expiration, incorrect passwords exceeding the limit, account freezing, etc. Please call ICBC customer service hotline 95588 Transfer to manual service, or inquire the detailed reasons through the local ICBC branch with your card and valid personal ID.

2. Warm reminder: According to the regulations of the People's Bank of China, if there is no transaction within 6 months after the credit card is activated, the bank needs to suspend the non-counter business of the account. After the principal cardholder goes to an ICBC branch for personal identity verification with his or her own ID (ordinary card customers should present their employer certificate and valid ID of the person in charge), they can resume using the card the next day. It is recommended that you bring all untradeable cards under your name to the counter. Handled face to face.

2. The abnormal status of the bank card may be that the bank card has been frozen, the bank card has been demagnetized and cannot be read, the bank card password has been entered incorrectly too many times and is locked, or the bank card has undergone frequent fund transfers within a period of time. When transferring in and out, the bank will think that the user is performing illegal operations and control the account, causing the bank card to not be used normally. When the ID card used to open an account expires, the account will also experience abnormalities, and the cardholder needs to bring a new ID card to the bank for re-verification. Once an abnormality occurs, users should call the bank for consultation as soon as possible.

3. To report the loss of an ICBC card, such as a savings card or passbook, if your account has been registered for online banking, please log in and select the "All - Bank Card. Account - Account Service - Report Loss" function to handle the loss report business . You can also call 95588 and choose manual service to report the loss. The temporary loss report of a savings card, passbook or deposit certificate is valid for 15 days. Please bring your valid identity document promptly to a business outlet to handle the formal loss report and apply for a new account procedures.

Operating environment: Industrial and Commercial Bank of China 6.1.1.0.0

Industrial and Commercial Bank of China card is unfrozen. Industrial and Commercial Bank of China card is self-frozen. Unfreezing is performed according to the situation.

1. ATM The machine

The ICBC card withdrawal password was entered incorrectly for 6 consecutive times and was locked. The passbook account password integrated with the folding card was entered incorrectly 10 times consecutively and was locked. Even if you enter the correct password after being locked, it will be invalid. Account holders should bring their valid identity documents and bank cards to the local business outlet where the account was opened to handle password loss reporting and reset procedures. It cannot be reset online.

2. Online Banking

1. When a customer handles electronic banking business, if the login password fails to be verified three times in a row on the same day, the bank will temporarily freeze the customer’s transaction qualifications for the corresponding channel on that day. The freeze will be automatically lifted on the same day;

2. If the verification fails for multiple consecutive times (generally the maximum number is 10 times), the bank will freeze the customer's transaction qualifications for the corresponding channel, and the customer needs to go to an ICBC business outlet to apply. Confidential thawing procedures.

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