you will be asked to check the customer's ID number and the corresponding personal mobile phone number. Some banks will ask for a complete credit card number.

If a customer who holds a credit card wants to cancel it, just dial the bank customer service phone number on the credit card. If the credit card of CCB is cancelled, the customer service staff will ask to check the customer's ID number and the corresponding personal mobile phone number, without providing the card number of the credit card. However, some banks require that a complete credit card number must be provided when applying for cancellation of a credit card.

after receiving the customer's request to cancel the card, the bank will generally handle it within a certain period of time. In this process, the bank will check whether there is debt on the credit card and whether the customer's debt has been settled.

because it may not be a complete billing cycle when the card is cancelled, even if the previous arrears are settled, there is no guarantee that there will be any arrears in the credit card in the next billing period, so the bank needs some time to confirm, and the general banking cycle is about 45 days. The bank will cancel the card for the cardholder only after confirming that the cardholder has no arrears.

Extended information:

Card cancellation does not mean account cancellation. Cancelling a card is to cancel an unused credit card, but the customer information still exists, while canceling an account is to delete the account of the bank where the credit card is located. After the cancellation of the credit card, the information on the magnetic stripe of the credit card still exists, and it is particularly easy to be lost. If the criminals collect personal information and resubmit the application for a new credit card to the bank, there will be a danger of being stolen.

If the cardholder has more than one credit card in his name, he can choose to cancel the unused credit card. However, if the cardholder only has one credit card, the account will be cancelled after the account settlement period. A customer with only one credit card under an account, 46 days after the application for card cancellation, had better call the bank customer service to confirm whether to cancel the account.

phoenix. com-cancellation of credit card: it takes one billing period to cancel the card, and it is also necessary to confirm the account cancellation.