You can also call this number for complaints about cross-market and cross-industry financial products and complaints about financial disorder. It is convenient for relevant functional departments to solve problems in time, deal with problems as soon as possible, and resolve conflicts with consumers. It can make financial consumers' consultation or complaint channels smoother. In order to improve complaint handling, it can better protect consumers' rights and create a good financial consumption environment.
12363 The complaint against the bank is valid. 12363 is a service hotline set up by the People's Bank of China. As a central bank, it has the right and obligation to supervise and manage all commercial banks, so it is well-founded to call this number to complain about banks.
When dialing, you need to pay attention to your words, be concise and clear in logic, and describe things as completely as possible. Finally, you need to explain your handling requirements properly, and then someone will contact you and give you the corresponding solution.
Regarding the scope of complaint acceptance of 12363, there are many aspects, including financial consumption complaints and cross-border markets. If there is something wrong with your credit card, you can also call this number to handle the complaint.