After the successful conclusion of this International Consumer Rights Day event, I believe everyone must be full of reluctance, so it is time for everyone to write down their experience of the event. The following is an 800-word summary of the 3.15 International Consumer Rights Day activities that I compiled for you. It is for reference only. You are welcome to read it.
? 800 words of experience on the 3.15 International Consumer Rights Day
? It has received great attention from the Heilongjiang Insurance Industry Association and the head office. The branch office follows the industry regulations Xiehe Corporation requested to formulate a publicity activity plan and clarified the guiding ideology, which is to focus on publicity and implementation of the implementation of the consumer law, with the theme of "buy insurance clearly, handle claims clearly" and focus on improving the health awareness of consumers. Insurance rights awareness. In order to do a good job in this publicity activity, the branch company, in accordance with the requirements of the Insurance Industry Association and the specific arrangements for the branch's 3.15 customer service activities, combined with the actual situation of the branch, held timely meetings, carried out pre-event publicity work, and formulated a detailed implementation plan. Prepare promotional materials, display boards, etc. in advance.
On the day of the event, the branch’s customer service staff, underwriting and claims staff, and service department business staff participated in the on-site consultation and promotion activities under the leadership of Liu Zhaolong, general manager of the branch. We make full use of the publicity materials such as basic common sense interpretations, life insurance guides, and insurance case analysis issued by the Provincial Insurance Regulatory Bureau and industry associations, and actively promote the basic knowledge of life insurance to the public so that consumers can understand their rights and obligations. Further enhance consumers' awareness of self-protection; use exhibition boards to actively promote Sunshine Life Insurance Company and our special products, so that consumers can understand Sunshine Life Insurance and our products; customer service and two-core personnel patiently and meticulously answer consumer inquiries. It dispelled the doubts of some consumers that "it is easy to get insurance but difficult to settle claims". It lost no time in promoting the direct compensation service concept and advantages of Sunshine Life Insurance, which has also become a highlight to attract passers-by to learn about Sunshine.
?After the event, the branch also organized various 3.15 3.15 activities within the branch, such as a special morning meeting for the 3.15 Consumer Rights Day event, a speech contest on how to promote harmonious insurance consumption, and an evaluation of enthusiastic service pacesetters. Publicity activities are aimed at raising awareness of insurance services and improving the quality of insurance services.
? 800 words of experience on the 3.15 International Consumer Rights Day
? In order to further strengthen the education of financial consumers’ risk and responsibility awareness, guide financial consumers to consume rationally, and protect financial consumers’ legality Rights and interests, and give full play to the important role of Minsheng Bank in improving the public's financial quality, promoting the construction of financial ecology, and serving people's lives. On the occasion of the "3.15 Consumer Rights Protection Day", the Business Department of the Head Office of Minsheng Bank took active actions to " With the theme of "Rights, Responsibilities and Risks", the WeChat public platform, 74 business outlets, and 132 community branches were used to promote consumer rights protection, and 16,000 promotional materials were distributed to safeguard the rights and interests of financial consumers and popularize financial knowledge. , Efforts have been made to strengthen customers’ awareness of risk responsibilities.
During the event, the business department of Minsheng Bank’s head office hung banners and distributed leaflets in the business halls of various outlets, distributed information in densely populated areas, answered customers’ questions about daily financial consumption on the spot, and promoted and popularized finance. Knowledge.
?A "Public Education Service Area" is set up in the lobby of each business outlet, with "Reading Book for Popularizing Financial Knowledge", "Reading Book for Banking Services to the People", and "Reading Book for Consumer Rights Protection for Bank Employees" and other consumer rights protection promotional materials for the convenience of customers.
? Set up "financial knowledge" manual publicity stations at business outlets to actively promote card use safety, credit card risk prevention, online banking safe payment, etc., and provide consultation to the public. There is a "Charge List" placed at the manager's desk in the lobby to announce various charged price lists and free price lists to customers, and promotional materials are played on outlet TVs to fully inform consumers of their right to know and their right to fair transactions.
In order to clarify the service charging standards, the Business Department of Minsheng Bank Head Office displays the latest charging standards in the main and prominent areas of each business outlet. In the process of accepting customer consultations, it fully discloses to customers that the charging standards are implemented in accordance with the law. The principles of regulation, unified pricing, classified management, consistent quality and price, openness and transparency, and fee reduction and profit sharing.
?In addition, while marketing various products, the business department of Minsheng Bank’s head office pays more attention to disclosing product features, precautions and risks to customers. Especially when selling financial products, the financial manager will introduce them in detail The risks and benefits of wealth management products clearly inform customers of Minsheng Bank's prevention and control measures for product risks, and through risk assessment of customers, we recommend the most appropriate products to customers based on their risk tolerance. When selling online banking products, customers are fully informed of how to use online banking and safety precautions, and sufficient reminders are given on the use of USB shields, password protection, etc.
? 800 words of experience on the 3.15 International Consumer Rights Day
? In order to further strengthen the education of financial consumers’ risk and responsibility awareness, guide financial consumers to consume rationally, and protect financial consumers’ legal Rights and interests, and give full play to the important role of Minsheng Bank in improving the public's financial quality, promoting the construction of financial ecology, and serving people's lives. On the occasion of the "3.15 Consumer Rights Protection Day", the Business Department of the Head Office of Minsheng Bank took active actions to " With the theme of "Rights, Responsibilities and Risks", the WeChat public platform, 74 business outlets, and 132 community branches were used to promote consumer rights protection, and 16,000 promotional materials were distributed to safeguard the rights and interests of financial consumers and popularize financial knowledge. , Efforts have been made to strengthen customers’ awareness of risk responsibilities.
During the event, the business department of Minsheng Bank’s head office hung banners and distributed leaflets in the business halls of various outlets, distributed information in densely populated areas, answered customers’ questions about daily financial consumption on the spot, and promoted and popularized finance. Knowledge.
?A "Public Education Service Area" is set up in the lobby of each business outlet, with "Reading Book for Popularizing Financial Knowledge", "Reading Book for Banking Services to the People", and "Reading Book for Consumer Rights Protection for Bank Employees" and other consumer rights protection promotional materials for the convenience of customers.
? Set up "financial knowledge" manual publicity stations at business outlets to actively promote card use safety, credit card risk prevention, online banking safe payment, etc., and provide consultation to the public. There is a "Charge List" placed at the manager's desk in the lobby to announce various charged price lists and free price lists to customers, and promotional materials are played on outlet TVs to fully inform consumers of their right to know and their right to fair transactions.
In order to clarify the service charging standards, the Business Department of Minsheng Bank Head Office displays the latest charging standards in the main and prominent areas of each business outlet. In the process of accepting customer consultations, it fully discloses to customers that the charging standards are implemented in accordance with the law. The principles of regulation, unified pricing, classified management, consistent quality and price, openness and transparency, and fee reduction and profit sharing.
?In addition, while marketing various products, the business department of Minsheng Bank’s head office pays more attention to disclosing product features, precautions and risks to customers. Especially when selling financial products, the financial manager will introduce them in detail The risks and benefits of wealth management products clearly inform customers of Minsheng Bank's prevention and control measures for product risks, and through risk assessment of customers, we recommend the most appropriate products to customers based on their risk tolerance. When selling online banking products, customers are fully informed of how to use online banking and safety precautions, and sufficient reminders are given on the use of USB shields, password protection, etc.