You can call the credit card manual service at 95588-2-2 again and ask if your card replacement business has been accepted (you have to call in person, and if he doesn't know, you can ask him to put you on speaker). If there is, but there is no progress for a long time, you can ask them to log in to a business inquiry to help you look at it. I suggest you wait patiently; Or if it is convenient, go directly to the card department of the local city to check whether there is a new card or report the loss directly, and pick it up five working days after the new card is opened (although the card number will change).
In real life, if you continue to use the card, as long as the phone number is clear, you will usually be contacted one month before the expiration and ask if you want to continue using it. If you agree to change the card, he will take the initiative to help you. If you don't receive a call, or the card has expired or needs to be replaced in advance, you can directly dial 95588 for online operation. If it is not used, there is no debt on the card and it can be cancelled. If the card expires, it can't be used any more.