When a buyer disputes a purchase that was charged to their bank's credit card, Amazon refers to this as a chargeback request. These chargebacks can be broadly classified as fraud or service.

A fraudulent chargeback means the buyer claims they never purchased the item. This is often associated with fraudulent buyers using stolen credit cards. Amazon fully protects you from fraudulent chargebacks.

A service credit card chargeback occurs when a buyer confirms the purchase but indicates to the credit card issuer that he has encountered a problem. These problems may include:

(1) The buyer claims that the product was not received.

(2) The product has been returned, but no refund has been issued.

(3) The buyer received damaged or defective goods.

Service chargebacks are similar to Amazon Marketplace Guarantee claims, except that the processing and decision-making is done by the credit card issuer instead of Amazon.