1. 12363

12363 is the complaint hotline of the People’s Bank of China. The purpose of setting up this hotline is to better protect the legitimate rights and interests of financial consumers. It generally crosses across markets and banks. The People's Bank of China will accept complaints about sexual financial products and services. The credit card is managed by Bank of China, so you can also call this number for this purpose.

2. China Banking Regulatory Commission

The China Banking Regulatory Commission shall supervise and manage the credit card business of commercial banks in accordance with the law. If the bank is dissatisfied with the way the bank handles complaints, or the bank has not agreed after receiving the complaint A final reply will be given within the time limit, and you may seek assistance from the China Banking Regulatory Commission. The CBRC does not accept oral or anonymous complaints, and petitions must be made in writing.

Complaint hotlines of major banks:

The credit card departments of major banks have complaint hotlines. If you encounter various disputes during the use of credit cards, it is best to call each bank directly. Bank credit card phone number, after connecting to the manual service, report the situation to customer service. This is also the most direct method of complaint. Attached are 13 bank phone numbers: Bank of China-95566; Industrial and Commercial Bank of China-95588; China Construction Bank -95533; Agricultural Bank of China -95599; China Merchants Bank -95555; Bank of Communications -95559; China CITIC Bank -95558;

Minsheng Bank -95568; Industrial Bank -95568; Shanghai Pudong Development Bank -95528; China Guangfa Bank -95508 ;China Everbright Bank-95595; Hua Xia Bank-95577; Shenzhen Development Bank-95501.