1. Check the official complaint telephone number of the courier and call to complain. The courier signed for it privately. The courier official also attaches great importance to this situation and will contact the recipient in time to solve this problem. 2. Call the sender to inform him that the courier did not receive the courier, and the courier will sign for it selfishly. The sender will complain to the courier company or contact the sender's department to solve it. 3. complain directly to the postal service, because all express delivery is managed by the postal service, so complaining to the postal service is the most effective solution. According to the relevant laws and regulations, an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or agent to accept it in person. The consignee or agent has the right to face-to-face acceptance. The State Council postal administration department is responsible for the supervision and management of the national express delivery industry. The State Council public security, national security, customs, industry and commerce administration, entry-exit inspection and quarantine and other relevant departments are responsible for the supervision and management of express delivery within their respective responsibilities.

Other related contents

1. Article 25 of the Provisional Regulations on Express Delivery stipulates that an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or agent to receive it in person. The consignee or agent has the right to face-to-face acceptance.

2 "Provisional Regulations on Express Delivery" Article 5 The postal administration department of the State Council is responsible for the supervision and management of the express delivery industry throughout the country. The State Council public security, national security, customs, industry and commerce administration, entry-exit inspection and quarantine and other relevant departments are responsible for the supervision and management of express delivery within their respective responsibilities.

Legal basis: Article 47 of the Postal Law stipulates: "Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.