1. Many banking services have been transferred to online operations, such as remittance, foreign currency exchange, mobile phone recharge, transaction details inquiry, point exchange, gold trading and other services are no longer handled through the counter.

2. There are many preferential activities that banks can enjoy during the operation of mobile banking, such as mobile phone recharge, electricity charge recharge reduction, weekly blind box sending WeChat red packets, and wealth management customers giving WeChat gold reduction and exemption activities, all of which need to be operated through mobile banking to satisfy customers' experience.