The attitude must be sincere, it must be sincere, it must be sincere.

The words are as follows:

1. Consultation questions

Dialogue: Hello, please help me check my credit card and what is the principal amount owed. ? What is the liquidated damages? How much is the penalty?

2. Explain the reasons

Dialogue: After the epidemic last year, my income began to decline, and the economic pressure was great. I lost my job in the past few months and had no income, which led to one after another credit cards becoming overdue.

The topics recognized by customer service are roughly as follows:

A. Being sick and hospitalized:

B. Business failure, unemployment and layoff;

C. You have been deceived and the Internet defrauded you;

D. Force majeure, natural disasters, natural and man-made disasters.

However, you need to provide relevant certificates.