1. If the reserved mobile phone number of the bank card is lost, you can change the reserved mobile phone number. Some banks can log in to online banking or mobile banking to change the reserved mobile phone number. For example, ICBC online banking can change it. Most online banks do not support changing the reserved mobile phone number through online banking. The account holder needs to bring his or her ID card and bank card to the counter of any branch of the bank to change the reserved mobile phone number. There is no handling fee.
2. Bank card account holders can bring valid documents to the counter of any business outlet of the same bank to change the reserved mobile phone number business, and cannot ask anyone to do it on their behalf.
Extended information:
China Economic Net, Beijing, May 2 (Reporter Wei Jingting) Recently, some netizens reported to reporters that their magnetic stripe cards had been demagnetized and they had to go to the bank. He changed the card, but the card number of the original card could no longer be retained and used. This made him very anxious because his salary and some other personal businesses were bound to this card. Why can’t bank cards be used to apply for number protection just like mobile phone cards?
To this end, China Economic Network reporters consulted ten banks including Bank of China, Agricultural Bank of China, Industrial and Commercial Bank of China, China Construction Bank, Bank of Communications, CITIC, Minsheng, China Everbright, Industrial Bank, and China Merchants. Among them, only ICBC, CITIC and China Merchants Bank do not support the card replacement and number protection business. Bank cards with 17-digit card numbers of Bank of Communications will not be protected by card number replacement, but bank cards with 19-digit card numbers can be replaced with card numbers and number protection. Everbright Bank cannot retain the card number if it replaces a magnetic stripe card, but can retain it if it replaces a chip card.
As for the possible impact of changing the number, industry insiders told reporters that if the card being replaced is a salary card, it will definitely be affected, because the salary is distributed by the bank. For other personal services that are bound to bank card numbers, such as water, electricity, gas bills, etc., you need to go to the corresponding responsible department to modify them. However, if this card has purchased financial products at the issuing bank, it will not be affected. Generally, it can be modified at the same time when changing cards at the bank counter.
In addition, in terms of card replacement fees, China Economic Net reporters also found that except for China Everbright Bank, which charges no fees for card replacement, the other 9 banks charge certain handling fees. During the interview, the customer service staff suggested that the reporter replace the chip card with a more secure one, but the cost of replacing the chip card was higher than the cost of replacing the magnetic stripe card. Among them, Bank of China charges 5 yuan for both magnetic stripe cards and chip cards, China Construction Bank charges 10 yuan for replacing magnetic stripe cards, and 40 yuan for chip cards.
China Economic Net - Different bank card replacement services: What are the consequences of not maintaining your account number