The customer service phone number of Agricultural Bank of China is 95599. For manual service, press 0.

The Agricultural Bank of China Customer Service Center is an important part of the bank’s electronic banking system. It is a multi-channel, all-weather (7x24 hours), one-stop comprehensive customer service that integrates self-service voice and manual services. Organizations, together with business outlets, self-service machines, account managers and other channels, form a customer service system.

Extended information:

In 2018, the number of manual calls answered by banking customer service centers was 1.058 billion, and the manual call completion rate reached 92.23, which has been higher than 90 for six consecutive years.

The report pointed out that in 2018, there were 52,200 employees in banking customer service centers, and the entire industry continued to deepen customer services and strive to improve service quality and efficiency. First, telephone services continue to improve; second, self-service voice services are more intelligent; third, multimedia services are rich and diverse. In addition, some banks are actively exploring the use of social media to provide customer services that are closer to customers' lives and have more diverse forms of expression.

The report shows that in 2018, banking customer service centers served 4.577 billion customers. By fully tapping the "voice of customers", they are committed to optimizing customer experience from the entire service process.

In 2018, the banking customer service center actively explored the transformation from passive customer service to active customer management, focusing on bank financial management, loans, credit card installment and other main products, through continuously optimizing marketing models, expanding marketing channels and The product introduces big data analysis technology to empower and improve efficiency. While achieving precision marketing to create higher value, it also brings a better personalized service experience to customers.

The report believes that in 2018, banking customer service centers relied on financial technology to actively transform into refined business operations, intelligent customer contact, and lightweight operating methods. For example, in 2018, the smart technology utilization rate of banking customer service centers was 69%, of which 65% of customer service centers applied intelligent semantic understanding technology and robot services, which have become one of the main service methods of text-based online customer service.

China News Network-Banking Customer Service Center’s manual call completion rate reached 92.3