12345 complaint handling process is as follows:

1. Open the 12345 WeChat official account and click on online interaction.

2. Next, click on the personal center and register an account first.

3. After successful account registration, jump directly to the appeal acceptance page, or click on appeal acceptance on the official account page.

4. If you need to check the progress, click Online Interaction-Progress Query.

5. On the personal page, continue to click Progress Query.

6. You can check the processing status of the request.

Citizens who call the "12345" government service hotline or log on to this website to report their demands must have clear facts, leave their real names and valid contact information, and pay attention to the following points:

(1 ) If there is an emergency call involving the safety of life and property, citizens should directly dial 110, 119, 120, 122 and other emergency hotlines;

(2) If the appeal involves the party committee, the National People’s Congress, the CPPCC, the military, the judiciary If the matter is within the scope of an agency, citizens should directly report it to the petition and complaint department of these units;

(3) If the matter of appeal has entered the judicial process (two trials or has been decided by the court), citizens should directly report it to the Standing Committee of the Municipal People's Congress , the Municipal Party Committee’s Political and Legal Affairs Committee or the higher-level judicial authority reported;

(4) The hotline will no longer accept claims that have entered the petition process or have been concluded by the third-level petition department;