Since joining the work, under the cordial care of the branch leaders and the careful guidance of the comrades, I have worked hard and diligently, and have always lived with the life philosophy of "No matter how big the road is, it cannot be achieved, no matter how small it is," Creed, here is my review of The Most Beautiful Banker, I hope you like it.
Reflections on the Most Beautiful Banker 1
Perhaps everyone has a different answer to how to realize the value of life. As the business manager of Yiyuan Branch of China Construction Bank Pingdingshan Branch, Zhu Xiuli holds an ordinary position, but she deeply knows that "the value of life lies in persistent dedication." Competition in the financial market is becoming increasingly fierce. Whether we can win the favor and trust of more customers in the "cold winter" depends on "a heart-to-heart relationship that lasts a long time." Once, a customer came in a hurry to withdraw money, but the password was wrong. This made him anxious because he had to report the password loss in person. However, the owner of the passbook had been ill and had been bedridden for many years and could not go to the counter to handle business. After Zhu Xiuli learned about the situation, she sacrificed her only one-hour break at noon and went to the customer's home with her account manager under the scorching sun to provide her with considerate door-to-door service, which was highly praised by the customer and her family.
Every day she is the first to arrive at the branch and the last to leave the branch. "How should we deal with this customer's matter?" Such calls can be heard every day. She always appears at the side of those in need like timely rain. She is the backbone of the gardeners, and I feel more at ease when she is around. With more than 20 years of work enthusiasm, Zhu Xiuli is proficient in almost all personal business. However, she never relaxes in her studies. When releasing new products, upgrading operating systems, and developing new businesses, Zhu Xiuli always strives to be the first to do so. master. The advancement of the three comprehensive businesses is an arduous task for Zhu Xiuli, who has no experience in corporate business. Everything must be started from scratch, but she feels that being able to study proves that she is still young, so Zhu Xiuli is very interested in Work is full of motivation.
Xiuli loves to work like a family, and only has one day off a week, which makes her physically a little tired. However, she regards the branch as her home, regards her work as a dream, and her customers as relatives. Mental satisfaction is what supports her. The greatest motivation to move forward. Zhu Xiuli's father-in-law was hospitalized in Zhengzhou, and soon after her father had to undergo surgery. The illness of the two elderly people made her extremely concerned, but it happened to be a critical moment when the branch's performance was sprinting. Yiyuan Branch needed her and Yiyuan people could not do without her. . Her considerate husband shouldered the important responsibilities of cooking, washing, and taking care of patients. Zhu Xiuli could only use her evenings and rest time to go to the hospital to take care of the elderly. Her lover's understanding and consideration made her feel warmer, and the regret of not being able to fulfill her filial piety all the time also made her extremely guilty. But she neither complained about the busyness at work nor the difficulty in life. She just quietly used her own persistence to complete every task.
Thoughts after viewing the most beautiful banker 2
Lu Weiping - an employee of CCB Jiashan Branch, is the "advanced worker of CCB Zhejiang Branch", "the most beautiful CCB employee of Jiaxing Branch", "Jiashan CCB Winner of "Outstanding Contribution Award" and other honors. Over the years, Lu Weiping has worked and studied hard, constantly enriching and training herself. He has successively obtained professional qualifications such as economist, financial planner, and international financial planner. Always adhere to professional ethics, keep in mind "treat people sincerely, work with heart", and exchange sincerity for the recognition of customers and colleagues. Recently, Lu Weiping, as the representative of the most beautiful CCB people, gave a speech at the financial system ethics lecture event jointly organized by Jiashan Branch of the People's Bank of China, Jiashan Branch of China Construction Bank, and Jiashan Branch of Jiaxing Bank.
Transformation, integration and attentive service. In August, CCB Mall outlets were relocated. Customers in the original mall area or even in the towns did not know the information because they were not communicated in time. Considering the coverage and expansion of the business area, Lu Weiping led the team to actively introduce the business door-to-door. Through interviews, it was learned that some customers were affected by physical conditions. Unable to go to branches to handle business in person, Lu Weiping and her employees took the initiative to handle business for them. Through careful and thoughtful service, they introduced products and understood customer needs, so that customers could contribute their wisdom and dedication to CCB's business. At work, Lu Weiping insisted on being a "Those who are thoughtful" often use their breaks to pay attention to economic trends and financial news, and use the financial knowledge and business knowledge they have learned to help customers solve problems and analyze the pros and cons. For example, in the initial fund launch, she tracked the profits and losses of clients' investment products in a timely manner, and promptly reminded clients of redemptions and replenishment, which changed the actual situation of clients who were busy with work and unable to take care of both.
Perfect system and dedicated service.
In recent years, new knowledge and new businesses have continued to emerge, such as online banking, mobile banking, e-commerce; debit cards, quasi-credit cards, credit cards; insurance, funds, gold, foreign exchange, etc. Bank employees are required to continuously improve their business quality, understand products and customer needs, and serve customers better and more professionally. Lu Weiping actively carried out the "Learn Business, Compare Services, and Create Excellent Results" activities, organizing employees to learn about the financial system as well as various systems, documents and business product knowledge within the industry. Use the study day to discuss the difficulties and key points in the business together, and then come up with ideas to solve the problems. Establish the concept that those who are capable are teachers, encourage active learning and help each other through words and deeds, exchange experiences and experiences through morning meetings, and use their brains to make suggestions for the outlets. Encourage and guide employees to change their concepts and concepts, so that personal thinking and professional quality have been improved to varying degrees. It also allows them to provide services more professionally.
Thoughts after viewing the most beautiful banker 3
Gather the team to care about service. As the person in charge of an outlet, Lu Weiping not only cares about the lives of employees but also their growth. Nowadays, there are more young female employees in the bank, and pregnancy and childbirth are happening one after another. Some older employees have also begun to feel the dilemma of being senior and junior. At such times, Lu Weiping always insists on being their most solid backing, helping them when needed, so that they have no worries and feel the warmth of a group. For example, for employees who have been working for about a year, the freshness of new jobs is gradually replaced by increasingly tedious and repetitive work, and the original vitality is affected by the daily grinding of small bills. At this time, Lu Weiping will use her own experience to help them, encourage them to study, take various exams, and learn more knowledge while they are young. We also use various opportunities to organize practical exercises, allowing employees to role-play, to understand their own shortcomings compared with others, and to more intuitively let them understand how to better serve customers as front-line employees.
Risk prevention and peace of mind services. In response to the increase in online fraud and telephone fraud cases in recent years, Lu Weiping requires counter employees to prompt customers to know whether they know each other when remitting money, and to pay attention to suspicious people and suspicious phone calls in the outlets to prevent the occurrence of various fraud cases. One day, the lobby manager vaguely heard a phone call next to the customer, asking the customer not to consult the bank staff, and he immediately became alert. At this time, the customer had already gone out of the gate and went to the bank's ATM machine to transfer money. When the lobby manager saw it and asked the customer not to transfer but to ask clearly, the money had been transferred successfully. After listening to the lobby manager's report, Lu Weiping determined based on experience that this was a fraud case, and immediately asked the customer to provide the other party's card number. Using the rule that bank cards will be locked if they enter the wrong password six times a day, she locked the card by pressing the wrong password six times in a row. . At the same time, the customer was required to report the fraud case and go through the bank's green 110 channel, requesting that the money on the other party's card be frozen for one year. In the end, he cooperated with the public security organs and successfully recovered 50,000 yuan, saving the customer's economic losses and becoming the first case in Jiashan to fully recover telecom fraud funds. Afterwards, the customer repeatedly lamented that if you had responded slower, the money would have been lost. Thank you very much.
Reflections of the Most Beautiful Bankers 4
Recently, our bank organized all employees to study the "Notice on Carrying out Learning from Comrade Lin Sen to Further Improve the Risk Prevention and Control Capabilities of All Employees of the Bank" , after finishing the study, I felt a lot of things. The document mentioned that our China Construction Bank employees faced unannounced visits from reporters and successfully prevented reporters from using fake ID cards to apply for cards without knowing it. This demonstrated good professionalism and spread to the society that our bank's stable operation and effective The good social image of preventing risks and protecting the rights and interests of customers has won widespread praise inside and outside the industry. Yes, Lin Sen is indeed a model for all us CCB employees to learn from. As an ordinary CCB employee, when handling an ordinary card opening business, he will not give up on any suspicious matters due to the sameness and repeated operations. Vigilance and pursuit, a strong sense of responsibility permeates the ordinary, and completes a perfect appearance on the ordinary counter. This completely reflects that the ordinary is permeated with the extraordinary, and the extraordinary shows high professional quality.
As a product manager in a branch, I have to receive all kinds of customers of different ages, genders, personalities, and requirements every day who come to our bank to open accounts. I control the first level of risk, because customers Only by successfully opening an account with our bank can you continue to handle subsequent business. Only by doing the initial risk prevention and control can you better protect the rights and interests of customers and maintain the social image of CCB.
Although it is just an ordinary card application business, it also requires CCB employees to have high professional quality and familiar business skills. In fact, in the daily account opening business, there are situations where customers come to handle business with fake ID cards, expired ID cards, ID cards that failed the magnetic test, or ID cards that have been lost and re-applied. I will compare them carefully and ask questions if they have any questions. patiently provide reasonable explanations to customers to avoid misunderstandings caused by customer dissatisfaction.
Reflections on the Most Beautiful Bankers 5
In recent years, the new working environment and brand-new business have made her deeply realize that only by establishing "work-based learning and study-based work" "The concept of lifelong learning, striving to strengthen self-learning, develop excellent skills, and improve one's own quality can provide customers with efficient and high-quality services. As a young employee, Comrade Lu Meng always puts business learning and knowledge storage first. As long as it is a business carried out by the bank, she is the first to learn in time, master the system and business requirements, and be familiar with every detail. She insists on learning and practicing while working, and strives to be technically comprehensive and proficient in business, constantly broaden her horizons, and improve her overall quality. With a rigorous, meticulous and responsible work attitude, she humbly learns from colleagues with stronger business capabilities than herself. With her solid banking business skills and comprehensive understanding of banking business, she can handle various types of business problems in a timely and accurate manner. She has been highly recognized by employees across the bank for her perseverance, hard-working spirit and excellent work performance. For a long time, Comrade Lu Meng has continuously strengthened political study, improved her own ideological understanding, and actively moved closer to the party organization. Under various trainings, she gradually became a bank employee with good political and ideological quality and professional skills. A new century female employee of the Agricultural Bank of China with strong work ability and high cultural level.
With the deepening of the reform of the Agricultural Bank of China and the implementation of standardized services, higher requirements have been put forward for the bank’s most cutting-edge tellers. They not only need to have comprehensive business qualities, but also need to be able to provide customers with high-quality, Personalized, emotional and high-level services require a keen sense of smell to capture information from all aspects in a timely manner. In line with the service commitment of "enthusiasm, courtesy, and speed", she can patiently explain every customer inquiry, answer every question, and provide considerate service. She has established a good relationship with customers through her thoughtful service. At work, she has an overall perspective, strong sense of teamwork, and is good at coordination. She focuses on departmental work and does not engage in individualism. As long as she does not violate the internal control system and does not distinguish between internal and external duties, she can take responsibility seriously and work hard to do a good job, and there has been no push-over or blame-shifting phenomenon. When encountering situations where various activities organized by the industry require personnel to be on duty, she always takes the initiative to ask for duty and gives the opportunity to others. She insists on doing business duty and handles relevant matters and uploads and releases in a timely manner.
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