1. Online banking inquiry:
Cardholders can log in to the official website of China Construction Bank (www.ccb.com), log in to their personal credit card online banking account, and make balance inquiries in the bill.
2. SMS query:
Cardholders can use their mobile phone to edit the last 4 digits of the CCYE# card number in the text message and send it to the China Construction Bank Credit Card Center at 95533 for query.
3. Customer service hotline inquiry:
Cardholders can call the CCB Credit Card Center customer service hotline 800-820-0588 or 400-820-0588 for enquiry. For areas where 400 is not available, please dial 021-38690588. For inquiries from overseas, please dial 86-21-38690588.