Note: it will be released automatically after 5 days of temporary loss reporting, but it will not be released automatically when the bank card is frozen or there are funds frozen in the card. It needs to be thawed or released at the counter.

2. Once the loss report of credit card takes effect, it cannot be revoked, even if the card is recovered, it cannot be used. After reporting the loss and replacing the card, CCB will mail the new card to the user's billing address. If users do not choose to change their cards, they can also apply for a new card through CCB's mobile banking and credit card websites.

Extended data

If the savings account of CCB is lost, please choose the following methods to report the loss as soon as possible:

1. Log in to mobile banking or online banking to report the loss, and you can choose to report the loss temporarily (valid within 5 natural days) or permanently (valid for a long time). Please go to the outlet to handle the follow-up business in time within the reporting period. It should be reminded that quasi-credit cards (including settlement cards) and Lugang Tonglong cards are valid for a long time after reporting the loss.

2. Call 95533 and press "1 personal business -3 to report the loss". If you report the loss of your credit card, please dial 95533 and select "2 Credit Card" to handle it.

3. The user shall go to the outlet with his/her valid ID and handle it according to the staff's prompt.

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