Users whose Industrial Bank cards have been frozen have the following solutions (for reference only):

1. You can call the bank’s customer service hotline in time to inquire about the reason for the freeze.

2. If the cardholder's credit card is frozen due to failure to repay on time or multiple cash outs, he must pay off all outstanding debts including interest as soon as possible, call the credit card center to explain the situation, and apply To open it, there should be no need to provide any materials.

3. If it is caused by the user entering the wrong Industrial Bank card password multiple times in a row, in this case the user can try to wait for 24 hours to automatically lift the freeze. If it does not lift automatically, you need to bring the bank card with you. Go to an Industrial Bank branch with your ID card to seek help from staff and go through the procedures for unfreezing.

4. If it is due to illegal use of the bank card or the bank believes that there is suspicion of money laundering, you need to contact the bank to explain the specific situation clearly and prove that the bank card is used normally before the bank will handle the unblocking procedures.

: Industrial Bank was founded in 1988 with its head office in Fuzhou City, Fujian Province. It is one of the first joint-stock banks in China and ranks among the top 300 banks in the world. Industrial Bank Credit Card Center was established in July 2004. It is an organization directly affiliated to the head office headquartered in Shanghai and is fully responsible for the operation and management of Industrial Bank’s credit card business. Industrial Bank is a national joint-stock commercial bank. The main business scope of Industrial Bank includes: absorbing deposits from the public; issuing short-term, medium-term and long-term loans; handling domestic and foreign settlements; handling bill acceptance and discounting; issuing financial bonds; agency issuance and redemption agency , Underwriting government bonds; buying and selling government bonds and financial bonds; agency issuance of securities other than stocks; buying, selling, and agency buying and selling securities other than stocks; asset custody business; engaging in inter-bank lending; buying and selling, agency buying and selling of foreign exchange; settlement and sale of foreign exchange Business; engage in bank card business; provide letter of credit services and guarantees; agency for collection and payment and insurance business; provision of safe deposit box services; financial advisory, credit investigation, consulting, and witness services; other businesses approved by the Banking Regulatory Authority of the State Council